Tameka Carroll
Columbia,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
13
13
years of professional experience
Work History
Facility Admissions Coordinator
University of Maryland Midtown Campus
Baltimore , MD
10.2023 - Current
- Greeted patients upon arrival and directed them to appropriate areas.
- Conducted regular audits of patient files to ensure compliance with established standards.
- Monitored inventory levels of registration materials such as forms, brochures.
- Researched billing issues as needed and provided resolution to inquiries in a timely manner.
- Assisted with compiling documents required for insurance claims processing.
- Maintained confidential patient records according to HIPAA guidelines.
DSP – Direct Support Professional
The Arc of Howard County
Columbia , MD
02.2020 - Current
- Monitor the individual being supported to ensure safety in all aspects of their lives (mental, health, behavioral)
- Act as a liaison, advocate and coordinator for consumer involvement in support groups, self-advocacy, vocational programming, transportation services, integrated community activities, recreation and learning independent living skills
- Help implement the person supported Individual Plan
- Drive company vehicles to transport persons supported to activities, doctor appointments, their families house, etc
- Complete necessary paperwork during your shift; diary notes, incidents reports, behavior data, etc
- Promote community inclusion, self-determination and self-sufficiency in those being supported through personal interactions
- Participate in the development and implementation of the individualized rehabilitation/service plan (IRP)
- Conduct all required elements of medication monitoring
- Inspect housing monthly to ensure a clean and safe living environment.
Dispatcher/Office Manager/ Customer Service Representative
Freedom Medical/US Med Equip
Jessup , MD
06.2019 - 12.2022
- Taking incoming calls while scheduling and coordinating all calls received
- Dispatch of service technicians throughout the day while forecasting workloads for 2-3 days out
- Strong communication skills required with technicians, office staff and customers
- Assist management with coordination of parts & prepping of customer invoices
- Responsible for entering referrals and patient authorizations into patient accounts for billing
- Maintains our dispatch system, update as needed, reconciliation of all orders and ensure proper billing.
Cisco WebEx Conference Moderator | Lead
Third Packet Technologies
Windsor Mill , MD
08.2017 - 06.2019
- Lead, Collaborate and provide guidance to Third Packet team members to successfully provide client solutions in both a technical and customer service capacity using Cisco WebEx platform
- Schedule and moderate weekly WebEx Conference schedules ensuring coverage (serving 7000 CMS employees)
- In charge of collecting Reports on a Daily/Monthly basis for quality assurance purposes
- Administer and manage those employees scheduled (includes all rotations, holidays, sick days, PTO etc.)
- Responsible for Quality Control and Assurance to Guide, Develop, Uphold and Contribute to consistent standards among Third Packet employees
- Provide insightful advice and friendly, hands-on technical support to CMS customers across Cisco WebEx Platforms
- Quickly diagnose WebEx issues on the spot, explaining situations with patience and empathy
- Strategize with management to provide Quality Assurance Solutions for client, CMS
- In charge of customer service inquiries via phone and email
- Trained and walked clients (including C level clients) through troubleshooting protocols for WebEx
- Created and implemented SOP (standard operating procedures) documentation for email and telephone inquiries.
Account Manager/Office Manager
State Farm Insurance
Ellicott City , MD
08.2015 - 08.2017
- Perform administrative tasks such as maintaining records, submitting new quotes and handling policy renewals
- Confer with clients to obtain and provide information when claims are made on a policy
- Attend meetings, seminars and programs using WebEx software to learn about new products and services, learn new skills and receive technical assistance in developing new accounts
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Ensure policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Residential Counselor/House Manager/Appointment Liaison/HR Assistant
North Star Special Services
Pikesville , MD
12.2011 - 07.2017
- Conducted routine safety tests to ensure state and local compliance requirements were met; while maintaining a clean and safe facility to ensure minimal health issues and airborne transmissions
- Administered medication to patients and responsible for performing environmental and medical book audits as required—provided medical staff with updated patient status and documented observations
- Responded to patient, family, and staff inquiries within prescribed timeframes to ensure compliance with company’s rules and regulations—received several compliments of professional customer service efforts
- Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled
- Act as a liaison, advocate and coordinator for consumer involvement in support groups, self-advocacy, vocational programming, transportation services, integrated community activities, recreation and learning independent living skills
- Coordinate all operations and activities of the residence, including staff supervision, acting as agency/community liaison, and directing resident training, programming, family support
- Conducted phone interviews with current and potential customers and responsible for managing daily client/vendor database to accurately reflect income/expense—using office programs and systems
- Managed company training program, verifying and documenting training certification and completion
- Assisted with recruitment efforts to include candidate selection and scheduling candidate interviews—provided timely review of applications, resumes, and hiring notifications to meet hiring efforts
- Updated and reviewed payroll records/logs and responsible for payroll distribution in accordance with company policy and procedures to avoid delays and to ensure compliance with federal, state/local laws.
Education
Paralegal Studies -
Anne Arundel Community College
Arnold, MD06.2024
High School Diploma -
Francis Scott Key High School
Union Bridge, MD05-2005
Skills
- Technically inclined on all platforms
- Experienced Leading Teams in collaborative environments
- Passion for customer service and quality assurance
- Experience working with C level, Government Senior Executive Service, etc
- Excellent Technical Writer preparing SOPs, User Guides, etc
- CPR/First Aid
- Life & Health Insurance Licensed
- Property & Casualty Insurance Licensed
- Certified Medical Technician
- Certified Nursing Assistant
- Medical Terminology
- Bloodborne Pathogens/OSHA/Seizure Disorder
- All Core DDA Trainings
- Microsoft Office
- Public Notary
- Report Preparation
- Process Management
- Application Review
- Experience in medical admissions
- Talent Acquisition
- Employee Counseling
- Exit Interviews
- Background Checks
- Payroll Administration
- Diversity and Inclusion
- Onboarding and Orientation
- Policies implementation
- Talent management
- Recruiting
- Training development
- Project Management
- Pre-Employment Screening
- HR information systems
- Candidate Sourcing
- Interviewing techniques
Timeline
Facility Admissions Coordinator
University of Maryland Midtown Campus
10.2023 - Current
DSP – Direct Support Professional
The Arc of Howard County
02.2020 - Current
Dispatcher/Office Manager/ Customer Service Representative
Freedom Medical/US Med Equip
06.2019 - 12.2022
Cisco WebEx Conference Moderator | Lead
Third Packet Technologies
08.2017 - 06.2019
Account Manager/Office Manager
State Farm Insurance
08.2015 - 08.2017
Residential Counselor/House Manager/Appointment Liaison/HR Assistant
North Star Special Services
12.2011 - 07.2017
Paralegal Studies -
Anne Arundel Community College
High School Diploma -
Francis Scott Key High School
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