Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tameka Cutts

San Diego,CA

Summary

Distinguished for elevating customer satisfaction and streamlining warehouse operations at FedEx Ground, I excel in problem-solving and maintaining safety standards. My expertise in material handling and ability to defuse customer tensions have consistently enhanced efficiency and service quality, making me a valuable asset to any team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Worker

FedEx Ground
08.2022 - 11.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Live Chat Agent

Avery Products
05.2019 - 09.2022
  • Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.
  • Streamlined communication for efficient problem-solving by actively listening to customer concerns and providing accurate information.
  • Developed exemplary writing skills through continued correspondence with upwards of [Number] customers per day.
  • Assisted in creating canned responses that expedited common query resolutions while maintaining a personalized touch in communications.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Arts - Child Development

Cuyamaca College
El Cajon, CA
06-1996

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Problem-solving
  • Material handling

Certification

Mental Aid First Aid

Timeline

Warehouse Worker

FedEx Ground
08.2022 - 11.2024

Live Chat Agent

Avery Products
05.2019 - 09.2022

Associate of Arts - Child Development

Cuyamaca College

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Tameka Cutts