Programming, social media, spreadsheets and data analysis
Alexi Josephs
Pooler,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Equipment Operator\Shipping Expeditor \LEAD
Shaw Industry
Port Wentworth, GA
05.2018 - Current
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Updated database with changes in carrier status.
- Documented cargo movement such and obtained onward movement data.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered guest questions and referred to local points of interest.
- Operated fork lift and order picker equipment to complete safe and efficient work
- Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
Equipment Operator
OA Logistics
Port Wentworth, GA
03.2015 - 07.2019
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery
- Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need
- Operated machining equipment safely and efficiently with team of operators
- Maintained fueled and fully operational equipment to jump on any project requirement and keep teams on tight schedules
- Trained in diverse pieces of equipment and useful attachments to handle any team need
- Maintained and cleaned equipment after each job and inspected
- Load and unload inbound/outbound container
- Pick customers order using RF gun/scanner
- Do inventory for yearly counts to ensure stack products or carrier
- Operated FORKLIFT and order picker equipment to complete safe and efficient work
Department Lead and Meat Associated
Walmart
Hardeeville, SC
06.2014 - 04.2016
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Set up displays and trained employees on current promotions.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Cut meats to customer specifications and answered questions about specialty products.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Reviewed inventory levels on basis and placed orders for products and merchandise for restocking purposes.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
Security Guard
Affinity Security Group
Manhattan, NY
06.2012 - 08.2014
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored employee activities, confirming compliance with security regulations.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols every to spot and investigate concerns.
- Reported irregularities such as fire and safety hazards to maintenance.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Oversaw premises, including entry and exit of up to 100 employees and visitors daily
Department Captain\ Sales Associate
Sears
Valley Stream, NY
10.2011 - 07.2013
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Chaired department meetings covering new implementations, problem-solving and other operational areas.
- Set up displays and trained employees on current promotions.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
High School Diploma -
Bulkeley High School
Hartford, CT07.2011
Skills
- Shipping containers
- Packaging and shipping cartons
- Security camera monitoring
- Dispatch
- Safety and security
- Cash Handling
- Employee training
- POS system knowledge
- Customer service
- Stocking and replenishing
- Warehousing functions
- Leadership
- General Labor
- GPS Navigation Systems
- Following Project Plans
- Lockout and Tagout Procedures
- Update Records
- Scheduled Services
Certification
- FIRE FIGHTER 1
- CPR Licensed
- Equipment Operater license
- SECURITY GUARD Licensed
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Equipment Operator/Shipping Lead
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balance401k matchPaid time offPaid sick leaveFlexible work hoursWork from home optionPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Languages
English
Bilingual or Proficient (C2)
Timeline
Equipment Operator\Shipping Expeditor \LEAD
Shaw Industry
05.2018 - Current
Equipment Operator
OA Logistics
03.2015 - 07.2019
Department Lead and Meat Associated
Walmart
06.2014 - 04.2016
Security Guard
Affinity Security Group
06.2012 - 08.2014
Department Captain\ Sales Associate
Sears
10.2011 - 07.2013
High School Diploma -
Bulkeley High School
- FIRE FIGHTER 1
- CPR Licensed
- Equipment Operater license
- SECURITY GUARD Licensed
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