Microsoft Office
Tameka Harris
Customer Support Professional
Houston,TX
Summary
I'm a Customer Support Specialist who is very driven and committed. I really enjoy creating great service experiences. I'm good at more than just fixing problems; I also build strong relationships with customers based on trust and understanding. I can quickly adapt to each customer's different and sometimes complicated needs, making sure every interaction fits their specific situation. I have a history of successfully figuring out and solving many kinds of issues, always doing better than expected and making customers much happier. I'm excited to bring my proactive, problem-solving attitude to a lively team where I can use my skills and passion to help the company succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Representative | Remote
United Health Services Hospitals
Houston, TX
03.2022 - 02.2025
- Delivered empathetic communication, establishing trust and brand loyalty while handling sensitive concerns.
- Utilized CRM software to document interactions, track resolutions, and maintain compliance with quality assurance standards.
- Exercised sound judgment in resolving escalated cases, proactively identifying solutions when standard resolutions were unavailable.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Patient Access Representative
West Oaks Hospital
Houston, TX
07.2019 - 02.2022
- Managed high-volume patient inquiries, ensuring timely and accurate registration, and insurance verification.
- Adhered to performance metrics, including resolution rate, customer satisfaction, schedule adherence, and compliance.
- Utilized hospital information systems to document interactions, track patient data, and maintain compliance with quality assurance standards.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Customer Solutions Specialist | Hybrid
Gexa Energy
Houston, TX
09.2016 - 05.2019
- Handle high-volume inbound calls, assisting customers with billing inquiries, account management, and service requests.
- Apply root cause analysis to identify and resolve complex customer concerns, ensuring customer satisfaction.
- Exercise sound judgment in resolving escalated cases, proactively identifying solutions when standard resolutions are unavailable.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ05-2025
Skills
- Empathy and emotional intelligence
- CRM software proficiency
- Problem-solving and critical thinking
- Data entry and documentation
- Communication and active listening
- Compliance and quality assurance
Accomplishments
- Recognized as "Top Performer" for exceeding service and quality assurance metrics.
- Resolved high-volume billing inquiries, achieving a 95% resolution rate within first contact.
- Increased patient satisfaction scores by 20% through enhanced communication and service protocols.
Certification
- Certificate "Customer Service & Conflict Resolution Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionCareer advancementPersonal development programsSoftware
Zendesk
Salesforce Service Cloud
Jira
Email, chat, and social media platforms
Languages
English
Native language
English
Advanced (C1)
C1
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- University of Phoenix Alumi
Timeline
Sr. Customer Service Representative | Remote
United Health Services Hospitals
03.2022 - 02.2025
Patient Access Representative
West Oaks Hospital
07.2019 - 02.2022
Customer Solutions Specialist | Hybrid
Gexa Energy
09.2016 - 05.2019
Associate of Science - Business Administration And Management
University of Phoenix
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