Tameka Jefferson
Jonesboro,AR
Summary
Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Assembly Worker
Colson Group USA
11.2020 - Current
- I assemble various parts and wheels to casters I also inspect the casters and wheels for defects
- I ran the fork and the wheel machine I did simple maintenance on machines using tools.
- Followed detailed assembly instructions, processes and procedures.
- Completed assigned tasks quickly to decrease production time.
- Notified supervisor of issues with equipment or production.
- Visually inspected devices for defects and placed defective items into reject bin.
- Maintained supply inventory by checking stock to determine inventory level.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
- Conducted quality assurance inspections on finished components and identified issues.
- Inspected and tested components, assemblies and power tools for proper functionality.
machine Operator
Box Drop, Frito-Lay
12.2018 - Current
- I maintained a clean work area to keep from having any safety hazards.
- I fix faults and perform maintenance on machines.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Operated machining equipment safely with team of operators.
Customer Service Representative
The Heritage
03.2017 - 10.2017
- I took ownership of customer issues.Troubleshoot problems and see them through to a resolution.
- Escalate unresolved issues to the appropriate internal teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier/Stocker
Walmart
08.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Production Associate/Packer
American Greetings
11.2008 - 08.2016
- Organized work to meet demanding production goals.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Reviewed job specifications to determine appropriate setups for production runs.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Cashier/Stocker
Dollar Plaza
03.2008 - 11.2008
- I was cashier i handled the register and also put merchandise out on shelves.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts and ordered merchandise.
- Operated cash register to record transactions accurately and efficiently.
Cashier/Stocker
Family Dollar
08.2006 - 02.2008
- I was a cashier I handled the register.
- I was a Stocker I put merchandise out on the shelves and also on sales racks.
- I maintained a neat and clean work area.
- Performed cash, card and check transactions to complete customer purchases.
Education
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Blytheville High School
Skills
- Production Specialist (8 years)
- Cashier/Stocker (2 years)
- Assembly Line
- General Labor
- Machining
- Packaging
- Manufacturing
- Warehouse Experience
- Materials Handling
- Forklift
- Assessments
- Retail Skills: Shelf Stocking — Proficient
- February 2020
- Receiving and storing merchandise or product
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Timeline
Assembly Worker
Colson Group USA
11.2020 - Current
machine Operator
Box Drop, Frito-Lay
12.2018 - Current
Customer Service Representative
The Heritage
03.2017 - 10.2017
Cashier/Stocker
Walmart
08.2016 - 01.2017
Production Associate/Packer
American Greetings
11.2008 - 08.2016
Cashier/Stocker
Dollar Plaza
03.2008 - 11.2008
Cashier/Stocker
Family Dollar
08.2006 - 02.2008
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Blytheville High School
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