Tameka Lawrence

• Resolved customer's issues efficiently and effectively.
• Handle high volume inbound calls/emails.
• Assist customers with billing statement and account inquiries.
• Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team sales targets and call handling quotas.
• Review data and input feedback in CRM software.
• Strive for excellent customer service at all times.

Maintains a professional and courteous attitude with fellow employees and customers.

Follows established rules and policies.

Ensures that meals are ready to serve at time established.

Sets up and displays serving line in an attractive and efficient manner.

Serves and cash as directed and trained. Trains other staff as directed.

Reports to work on time and is not absent frequently.

Prepares food according to the highest standards of control for quality, efficiency and food safety.

Maintains health, safety and sanitation standards for staff, customers and equipment gas at all times.

Accurately completes any production records that have been assigned.

Performs all duties and responsibilities in nan ethical and professional manner.

• Reviewed customer data to assess current issues and determine potential solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Reviewed account and service histories to identify trends and issues.
• Maintained revenue streams by exhausting every option before offering refunds.
• Handled customer complaints promptly and effectively.
• Assisted in training and motivating new employees.

• Greeted passengers and provided information about departure and arrival times.
• Assisted customers with ticketing, seating, and baggage handling requirements.
• Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
• Resolved customer complaints in a timely manner.
• Communicated effectively with other departments to ensure the best customer experience possible.
• Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
• Filed reports of passenger complaints or incidents that occurred during travel process.
• Responsible for ensuring all payment transactions are processed correctly before issuing tickets.