Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tameka Lewis

Lansing,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Supervisor of Customer Service

Untied States Postal Service, USPS
Evergreen Park , IL
04.2019 - Current
  • Morning Walkthrough, Check Emails, Complete Daily Reports.
  • Count Mail and input count in System.
  • Daily Service Talks, Turn Over Meeting. Daily Zoom Meeting.
  • Clerk Planning.
  • Lobby and Street Observation.
  • Input Employees Time in System, Assign And Collect Accountable.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

City Letter Carrier

United States Postal Service, USPS
Evergreen Park, IL
06.2014 - 04.2019
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Collected customs charges, postage due and C.O.D. payments.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Delivered mail and packages to residences and businesses on a daily basis.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Collected payments for CODs, stamps, and other services rendered.
  • Handled undeliverable mail in accordance with established procedures.
  • Performed daily pre-trip inspections on vehicles prior to use.

Bus Operator

Chicago Transit Authority, CTA
Chicago, IL
2013.02 - 2014.05
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Report vehicles issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Assisted passengers in loading and unloading wheelchairs or other mobility aid.
  • Stopped buses at designated locations according to schedule.
  • Collected tickets or cash fares from passengers.
  • Announced stops to passengers.
  • Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
  • Provide accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
  • Inspected interior of bus after each trip for any lost items left behind by passengers.

Education

Associate of Science - Computer Electronic Engineering Technology

ITT Technical Institute
Matteson, IL
03-2005

Skills

  • Good Communication Skills
  • Time Management
  • Decision-Making
  • Performance Management
  • Employee Scheduling
  • Decision-Making
  • Mail Delivery
  • Clean Driving Record
  • CDL Class-B
  • Certificate for Production Technician Safety
  • Certificate for Process and Production Technician

Timeline

Supervisor of Customer Service

Untied States Postal Service, USPS
04.2019 - Current

City Letter Carrier

United States Postal Service, USPS
06.2014 - 04.2019

Bus Operator

Chicago Transit Authority, CTA
2013.02 - 2014.05

Associate of Science - Computer Electronic Engineering Technology

ITT Technical Institute

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Tameka Lewis