Tameka Miller
Savannah,GA
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
TrueCoverage
07.2023 - 08.2024
- Enrolled clients in ACA plans through the Healthcare marketplace
- Built lasting connections with clients and understood their needs
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolutions
- Documented each and every consumer contact with detailed notes
- Protected clients P.I.I and adhered to HIPPA laws and regulations
- Answered calls in a timely manner and followed up with new leads
- Engaged in community events to help enroll uninsured individuals
- Utilized CRM system to navigate business
- Offered accident, dental and vision coverage to clients who were not covered
Sales Manager/ Patient Coordinator
My Eyelab
Savannah, Georgia
11.2021 - 07.2024
- Drive sales to exceed personal and store goals while delivering outstanding customer service experience
- Support store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates
- Building strong partnership with Clinical services
- Pretest patients before seeing the doctor
- Scheduling and Follow up of visits
- Insurance Verification
- Accept Co-pays or payments for visits
- Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals
- Communicated effectively to build strong partnerships with the Support Center and Human Resources Center
- Ensure proper lab production was effective so that 'Now Service' and 'Ready When Promised' were achieved
- Checked patients in for appointments accepting proper identification and insurance cards
Store Manager
Rue 21
Savannah, GA
04.2017 - 11.2021
- Employee Scheduling
- Loss Prevention
- Daily deposits and bank verifications
- Returns and exchange
- Receiving and verifying shipment, resolving any discrepancies
- Managing payroll and hourly associate time reports
- Maintaining a neat and organized store
- Opening and closing store
- Teaching and encouraging team on Customer Service and Presentation
Store Manager
Gymboree
Savannah, GA
02.2002 - 04.2016
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Managed and maintained the operation and direction of store personnel
- Made sure the store was staffed sufficiently according to the demands of the business needs
- Driving sales and setting goals for staff to ensure the maximum potential was reached through utilizing the business key performance indicator (KPI) tools
Education
Saint Leo University
01.2013
Diploma -
Savannah Technical College
01.2002
A.E. Beach High School
01.1999
Skills
- Conflict Resolution
- Time Management
- Payroll Administration
- Patient Scheduling
- Insurance Verification
- Recruiting
- Loss Prevention
- Sales Management
- Profit and Loss
- Forecasting
Certification
- NPN, 21135575
- FFM certification, 12/31/25
Timeline
Licensed Health Insurance Agent
TrueCoverage
07.2023 - 08.2024
Sales Manager/ Patient Coordinator
My Eyelab
11.2021 - 07.2024
Store Manager
Rue 21
04.2017 - 11.2021
Store Manager
Gymboree
02.2002 - 04.2016
Saint Leo University
Diploma -
Savannah Technical College
A.E. Beach High School
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