Summary
Overview
Work History
Education
Skills
Awards
Licenses Certificates
Certification
Timeline
Generic

BRE'ANNA STEPHENS

Lewisville,TX

Summary


Licensed insurance professional with proven expertise in policy sales. Skilled in resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. Adept at handling a high volume of calls with a friendly, patient, and empathetic approach. Proven ability to work well under pressure and exceed performance goals while maintaining a positive attitude and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent (Team Lead)

Truecoverage/ Ascend Health Insurance Marketplace
07.2023 - Current
  • Company Overview: (ACA sales)
  • Sales (Health, Dental, & Vision insurance)
  • High volume inbound calls
  • Customer Service
  • Training/ Leading a team
  • Call center / Data intake
  • Educated clients on insurance policies and procedures.
  • Calculated quotes and educated potential clients on insurance options.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

Sales Associate

H&M
08.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.

Food Court Associate

Costco
04.2021 - 08.2022
    • Operated cash registers accurately, processing transactions efficiently while adhering to company guidelines for cash handling
    • Promoted a safe work environment by following all safety guidelines during food preparation and general tasks within the food court area.
    • Demonstrated adaptability by quickly learning new systems and processes as they were introduced to the food court operations.

Level 5 Associate

In-N-Out
01.2019 - 04.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Education

Some College (No Degree) - Psychology

Clark Atlanta University
Atlanta, GA

Some College (No Degree) - Psychology

University of Houston
Houston, TX

Skills

  • Customer Service
  • Insurance sales expertise
  • Microsoft Office software
  • Critical thinking
  • Great Work ethic
  • Sales (Health, Dental, & Vision insurance)
  • High volume inbound calls
  • Training/Leading a team
  • Marketing insurance companies plans
  • Data entry
  • Call center customer service

Awards

Top Sales Performer (Truecoverage/ Ascend Health)

Licenses Certificates

  • General Lines Agent (Life, Accident, Health and HMO) 07/23
  • Licensed Insurance Agent (Team Lead) 07/23

Certification

AHIP Certified

Timeline

Licensed Insurance Agent (Team Lead)

Truecoverage/ Ascend Health Insurance Marketplace
07.2023 - Current

Sales Associate

H&M
08.2022 - 08.2023

Food Court Associate

Costco
04.2021 - 08.2022

Level 5 Associate

In-N-Out
01.2019 - 04.2021

Some College (No Degree) - Psychology

Clark Atlanta University

Some College (No Degree) - Psychology

University of Houston

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BRE'ANNA STEPHENS