Summary
Overview
Work History
Education
Skills
Timeline
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Elisabeth Greene

Cromwell,CT

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

8
8
years of professional experience

Work History

Licensed Health Insurance Agent Team Lead

Ttec (TeleTech) - HealthCare Solutions
El Paso, TX
07.2021 - 12.2023
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.
  • Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
  • Prepared agenda and collected materials to facilitate meetings, speeches and conferences.
  • Attended meetings as management's representative to report on proceedings.
  • Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
  • Maintained positive working relationship with fellow staff and management.

Investigator

Army
Fort Campbell, KY
06.2019 - 07.2021
  • Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
  • Conducted stationary and mobile surveillance on individuals being investigated.
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
  • Coordinated investigations with military and federal law enforcement agencies.
  • Served on tactical specialty unit targeted at narcotics crimes.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
  • Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.

Undercover Investigator

Army
Fort Polk, LA
07.2017 - 06.2019
  • Went undercover in disguises to gather additional evidence.
  • Produced timely and accurate reports about findings.
  • Performed surveillance and investigated various cases per year such as high profile and felony level cases.
  • Gathered proof of activities through video recordings, photographs and statements.
  • Secured evidence, including narcotics and drug paraphernalia, and uploaded into case management system.
  • Investigated background of claimants and witnesses to uncover past criminal activity.
  • Testified as representative in court hearings and presented evidence.

Military Police Officer

Army
Fort Polk, LA
04.2016 - 07.2017
  • Diffused hostile situations with effective negotiation techniques.
  • Mitigated risk with immediate emergency response security.
  • Completed regular patrols of assigned areas within operations areas.
  • Monitored and investigated suspicious persons, situations and unusual activities.
  • Maintained 100% rating on all safety protocols.
  • Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.

  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Worked with fellow sales team members to achieve group targets.

Education

High School Diploma -

James Madison High School
Norcross, GA
01.2016

Skills

  • Works well under pressure
  • Dedicated to solving problems
  • Research skills
  • Records handling
  • Accountable
  • Promotes Safety
  • Risk analysis
  • Adapts to adverse situations
  • Report development
  • Critical Thinking
  • Criminal Investigations
  • Public Safety
  • Protecting People and Property
  • Defensive Driving Training
  • Surveillance and Covert Operations
  • Counter-Terrorism Tactics
  • Crime Prevention Training
  • Undercover Operations
  • Case Management
  • Search and Seizure Laws Familiarity
  • Issuing Citations
  • Emergency Response

Timeline

Licensed Health Insurance Agent Team Lead

Ttec (TeleTech) - HealthCare Solutions
07.2021 - 12.2023

Investigator

Army
06.2019 - 07.2021

Undercover Investigator

Army
07.2017 - 06.2019

Military Police Officer

Army
04.2016 - 07.2017

High School Diploma -

James Madison High School

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Elisabeth Greene