Elisabeth Greene
Cromwell,CT
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
Work History
Licensed Health Insurance Agent Team Lead
Ttec (TeleTech) - HealthCare Solutions
El Paso, TX
07.2021 - 12.2023
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Prepared agenda and collected materials to facilitate meetings, speeches and conferences.
- Attended meetings as management's representative to report on proceedings.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Maintained positive working relationship with fellow staff and management.
Investigator
Army
Fort Campbell, KY
06.2019 - 07.2021
- Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
- Conducted stationary and mobile surveillance on individuals being investigated.
- Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
- Coordinated investigations with military and federal law enforcement agencies.
- Served on tactical specialty unit targeted at narcotics crimes.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
Undercover Investigator
Army
Fort Polk, LA
07.2017 - 06.2019
- Went undercover in disguises to gather additional evidence.
- Produced timely and accurate reports about findings.
- Performed surveillance and investigated various cases per year such as high profile and felony level cases.
- Gathered proof of activities through video recordings, photographs and statements.
- Secured evidence, including narcotics and drug paraphernalia, and uploaded into case management system.
- Investigated background of claimants and witnesses to uncover past criminal activity.
- Testified as representative in court hearings and presented evidence.
Military Police Officer
Army
Fort Polk, LA
04.2016 - 07.2017
- Diffused hostile situations with effective negotiation techniques.
- Mitigated risk with immediate emergency response security.
- Completed regular patrols of assigned areas within operations areas.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Maintained 100% rating on all safety protocols.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
James Madison High School
Norcross, GA01.2016
Skills
- Works well under pressure
- Dedicated to solving problems
- Research skills
- Records handling
- Accountable
- Promotes Safety
- Risk analysis
- Adapts to adverse situations
- Report development
- Critical Thinking
- Criminal Investigations
- Public Safety
- Protecting People and Property
- Defensive Driving Training
- Surveillance and Covert Operations
- Counter-Terrorism Tactics
- Crime Prevention Training
- Undercover Operations
- Case Management
- Search and Seizure Laws Familiarity
- Issuing Citations
- Emergency Response
Timeline
Licensed Health Insurance Agent Team Lead
Ttec (TeleTech) - HealthCare Solutions
07.2021 - 12.2023
Investigator
Army
06.2019 - 07.2021
Undercover Investigator
Army
07.2017 - 06.2019
Military Police Officer
Army
04.2016 - 07.2017
High School Diploma -
James Madison High School
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