Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Tameka Scales

Customer Service Representative/Data Entry
Houston,TX
Tameka Scales

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Pioneer, DocuTrack, People Plus, Pioneer, Salesforce, Sharepoint, Servicenow, Oracle.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Diligent Patient Service Representative with proven history of

enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry, Customer Service Representative position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Pioneer, Salesforce,Oracle, DocuTrack, Intercom Plus, MyChart, Epic, EHR System.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

19
years of professional experience
1
Certification
1
Language

Work History

IQVIA

Remote Patient Service Representative
10.2024 - 11.2024

Job overview

  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed over 60 customer calls per day

Scripts Rx

Call Center Representative
06.2021 - 01.2024

Job overview

  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to at least 70 customers per day, while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Dickinson Pharmacy

Sr. Customer Service Representative
03.2021 - 06.2021

Job overview

  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved at least 50-60 customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Harris Health Systems, Smith Clinic

Patient Assistance Program Representative
06.2020 - 12.2020

Job overview

  • Coordinated communications between management, staff and customers.
  • Optimized communication channels among team members, fostering a collaborative work environment conducive to achieving goals efficiently.
  • Resolved complex issues proactively, preventing potential roadblocks to successful project completion.
  • Answered as many as 25 telephone and electronic inquiries per day.
  • Adapted quickly and efficiently to shifting program requirements, demonstrating flexibility and agility in managing project timelines and resources.
  • Coordinated team efforts for seamless execution of program deliverables, resulting in higher overall productivity.
  • Implemented quality assurance measures, leading to improved program results and customer satisfaction.
  • Managed program budgets and resources effectively, ensuring timely completion of projects within allocated funds.

United Health Group, Optum

Call Center Representative
11.2019 - 01.2020

Job overview

  • Provided personalized assistance to at least 65 clients per day, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Blossom Pharmacy

Lead Customer Service Representative
04.2018 - 02.2019

Job overview

  • Engaged at least 50 clients in person and over phone to answer questions and address complaints.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Implemented new CRM software, improving response times and overall efficiency in handling customer requests.
  • Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
  • Successfully, data-entered prescription orders, allergies, health conditions, and updated doctors', patients', demographics, and insurance information.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved at least 50 issues for associates, tools and services, delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.

Advanced Pharmacy

Customer Service Representative
03.2017 - 12.2017

Job overview

  • Resolved 50 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.

Lyons Pharmacy

Sr. Customer Service Representative
09.2015 - 11.2016

Job overview

  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Analyzed 60 customer data points to identify trends and opportunities for improving customer satisfaction levels.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

PharMerica LTC

Call Center Representative
10.2014 - 08.2015

Job overview

  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to 70 clients, fostering strong relationships, and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

OptumRx

Call Center Representative
04.2013 - 09.2014

Job overview

  • Reduced the average call handling time by 60 seconds, ensuring prompt service to customers while maintaining quality interactions.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.

Walgreen's Pharmacy

Sr. Customer Service Representative
08.2005 - 01.2013

Job overview

  • Addressed 50% of escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Sought ways to improve processes and services provided.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented and developed customer service training processes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.

Education

Colorado Technical University Online
Colorado Springs, CO

Associate of Science from Medical Billing & Coding
05.2001

University Overview

Skills

Patient education

Accomplishments

Accomplishments
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved 30-40 insurance adjudication issues which led to 20-30 variety of insurance issues being resolved.

Certification

None

Timeline

Remote Patient Service Representative
IQVIA
10.2024 - 11.2024
Call Center Representative
Scripts Rx
06.2021 - 01.2024
Sr. Customer Service Representative
Dickinson Pharmacy
03.2021 - 06.2021
Patient Assistance Program Representative
Harris Health Systems, Smith Clinic
06.2020 - 12.2020
Call Center Representative
United Health Group, Optum
11.2019 - 01.2020
Lead Customer Service Representative
Blossom Pharmacy
04.2018 - 02.2019
Customer Service Representative
Advanced Pharmacy
03.2017 - 12.2017
Sr. Customer Service Representative
Lyons Pharmacy
09.2015 - 11.2016
Call Center Representative
PharMerica LTC
10.2014 - 08.2015
Call Center Representative
OptumRx
04.2013 - 09.2014
Sr. Customer Service Representative
Walgreen's Pharmacy
08.2005 - 01.2013
Colorado Technical University Online
Associate of Science from Medical Billing & Coding
05.2001
Tameka ScalesCustomer Service Representative/Data Entry