Tameka C. Lawrence
Summary
Diligent Customer Support Specialist with over 14 years of extensive experience in customer service and data management, skilled in active listening and problem-solving. Demonstrates proficiency in CRM systems and Microsoft Office, ensuring efficient consumer inquiry handling and database accuracy. Committed to fostering teamwork and enhancing customer satisfaction through effective communication and workflow improvements.
Overview
15
15
years of professional experience
Work History
Remote Customer Support Specialist
Tower Property Management
01.2019 - 12.2022
- Resolved customer inquiries, ensuring efficient and professional solutions.
- Updated and managed customer databases for accurate information storage.
- Maintained positive relationships through active listening and clear communication.
- Scheduled appointments and handled correspondence to improve customer satisfaction.
- Identified workflow improvements for enhanced customer interactions.
- Analyzed customer interaction patterns to optimize response strategies and develop targeted solutions for recurring issues.
Customer Service Team Lead
Caribbean Sunshine Bakery and Restaurant
02.2016 - 06.2018
- Oversaw daily operations, enhancing customer satisfaction and resolving issues efficiently.
- Led staff scheduling, training, and evaluations to improve team performance.
- Managed inventory and financial records, boosting business efficiency.
- Supported administrative tasks, including report preparation and coordination.
- Streamlined customer service operations and implemented new staff training protocols, resulting in enhanced team productivity and customer satisfaction.
Data Entry Specialist
Global Gateway Solutions (Netflix)
10.2012 - 01.2016
- Verified large datasets ensuring accuracy and confidentiality and enhancing data integrity.
- Resolved consumer inquiries efficiently via phone and email, improving customer satisfaction.
- Implemented quality control measures, reducing processing time while maintaining confidentiality.
- Maintained detailed records, ensuring data integrity and supporting operational efficiency.
- Facilitated cross-departmental communication by creating comprehensive documentation systems and maintaining accurate records.
Client Reservations Specialist
Xerox Jamaica
10.2007 - 08.2012
- Handled high-volume calls for travel bookings, ensuring policy compliance and customer satisfaction.
- Enhanced customer interaction documentation, improving record accuracy and service efficiency.
- Delivered professional support, resolving inquiries and facilitating seamless reservation processes.
- Streamlined travel reservation protocols while managing complex policy requirements, resulting in enhanced service delivery and documentation accuracy.
- Optimized booking procedures through systematic documentation improvements, leading to reduced processing times and elevated customer satisfaction.
- Followed all company policies and procedures to deliver quality work.
Education
Supervisory Management Certificate - Supervisory Management
Montego-Bay Community College
Montego-Bay St. James. Jamaica06-2007
Food Preparation Management Certificate (Lv 1 & 2) - Food Preparation Management
Kenilworth Heart Academy
Sandy Bay, Jamaica West Indies07.2005
High School Diploma -
Manning's High School
Savanna-la-Mar, Westmoreland. Jamaica06-2003
Skills
- Quality assurance
- Customer service excellence
- Data entry
- Team collaboration
- Customer Relationship Management(CRM)
- Database Management
- Active Listening
- Communication (Expert)
- Microsoft Office
- Time Management
- Issue troubleshooting
- Data Processing
- Call Center Experience
- Data Analysis
- Technical Support
- Analytical Thinking
- Multitasking and organization
- Workflow management
Timeline
Remote Customer Support Specialist
Tower Property Management
01.2019 - 12.2022
Customer Service Team Lead
Caribbean Sunshine Bakery and Restaurant
02.2016 - 06.2018
Data Entry Specialist
Global Gateway Solutions (Netflix)
10.2012 - 01.2016
Client Reservations Specialist
Xerox Jamaica
10.2007 - 08.2012
Supervisory Management Certificate - Supervisory Management
Montego-Bay Community College
Food Preparation Management Certificate (Lv 1 & 2) - Food Preparation Management
Kenilworth Heart Academy
High School Diploma -
Manning's High School
Similar Profiles
Allison ValerioAllison Valerio
Make Ready Coordinator at Tower Property ManagementMake Ready Coordinator at Tower Property Management
Elizabeth JimenezElizabeth Jimenez
Maintenance and Leasing Assistant at Tower Property ManagementMaintenance and Leasing Assistant at Tower Property Management
Gladys L. Silva HernandezGladys L. Silva Hernandez
Leasing, Maintenance, and Accounting Assistant at Tower Property ManagementLeasing, Maintenance, and Accounting Assistant at Tower Property Management
Angel AlbertoAngel Alberto
Remote Customer Support Specialist at Solutel DominicanaRemote Customer Support Specialist at Solutel Dominicana
Gretchen GibbsGretchen Gibbs
Remote Customer Support Specialist at Gabb WirelessRemote Customer Support Specialist at Gabb Wireless