Microsoft Word
TaMekia J. Clarke
Lansdowne,PA
Summary
Attentive Police Dispatcher bringing 17 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment.
Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
4
4
Certificates
Work History
Police Communications Operator
Pennsylvania State Police
06.2006 - Current
- Responsible for receiving calls from the public and county 911 operators regarding emergency and non- emergency police services and procedures
- Engages callers in open dialogue to gather details/information to execute appropriate response and corrective measures
- Communicates with Troopers via radio, telephone, and computer systems
- Contacts municipal police, fire, ambulance, Department of Transportation, and other municipal bodies to provide incident details and request assistance and response
- Establishes and maintains incident information in electronic record management systems
- Assist station visitors by determining purposes of visit, providing requested information, or arranging for meetings for and with police personnel.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
Education
A.A.B - Internet and Interactive Digital Media
01.2023 - Current
Certificate Program in Patient Home Health Care Management - undefined
B.A. - Journalism, Drama
Skills
Police and fire procedures
Information intake
Computer-aided dispatching
Basic life support understanding
Excellent Communication
MS Office
Teamwork and Collaboration
Good Telephone Etiquette
First Aid/CPR
Organization and Time Management
Data Entry
Active Listening
Attention to Detail
Flexible and Adaptable
Problem-Solving
Cultural Awareness
Analytical and Critical Thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Promoted to Retail Sales Administrator and assisted with training and supervision of press operators.
- Awarded a bonus in recognition of managing the addition of more than fifteen staff members from another company office location.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of seven staff members.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Software
CSS and HTML
Associated Press Style
PowerPoint
Word Perfect
Microsoft Word
Microsoft Office
Certification
CPR
Timeline
Eastern Gateway Community College - A.A.B, Internet and Interactive Digital Media
01.2023 - Current
Police Communications Operator - Pennsylvania State Police
06.2006 - Current
Eastern Gateway Community College - Certificate Program in Patient Home Health Care Management,
Temple University - B.A., Journalism, Drama