Tamela Aghjayan
Hickory,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Centene Corporation
02.2004 - 06.2008
- Managed assigned book of business while cultivating long-term client relationships.
- Responded to daily client inquiries and conducted necessary analytics.
- Interfaced with vendors and key clients to ensure alignment and satisfaction.
- Created client deliverables, adhering to established quality standards.
- Ensured compliance with RSC quality and service standards throughout operations.
- Assisted Team Leader and Account Executive(s) in managing complex accounts.
- Drove revenue growth through client expansion within personal book of business.
- Maintained strong knowledge of employer-sponsored health and welfare plans, including relevant regulations.
Sales Executive
Knauff Insurance
01.2002 - 01.2004
- Managed book of business while ensuring client satisfaction and retention.
- Served as liaison between clients and insurance carriers to facilitate seamless experience.
- Provided product recommendations and addressed follow-up inquiries effectively.
- Handled new business sales and resolved existing customer account issues promptly.
- Collaborated with internal stakeholders to enhance sales processes and service quality.
- Acted as subject matter expert on Employee Benefits, delivering consultative support.
- Engaged with potential large group clients to cross-sell group health insurance products.
Senior Self Funded Group Health Underwriter
CoreSource
01.2000 - 02.2002
- Analyzed and assessed risk for insurance companies to inform decision-making.
- Developed premium rates for large groups and self-funded products, ensuring competitiveness.
- Collaborated with multiple departments to enhance underwriting effectiveness.
- Utilized strong analytical skills to conduct detailed risk assessments in the insurance sector.
Education
High School Diploma -
Calvary Baptist School
New Bern, NC05.1980
Administration - undefined
Arapahoe Community College
Littleton, COSkills
- Client relationship management
- Employee benefits consulting
- Attention to detail
- Customer service and support
- Data analytics and analysis
- Relationship management
- Account verification
- Microsoft Office proficiency
- Order processing
- Database management
- Customer engagement
- Account servicing
- Workflow prioritization
- Verbal and written communication
- Customer retention strategies
- Effective communication skills
- Problem-solving abilities
Certification
Former Licensed NC LIfe and Health Agent
LANGUAGES
English: Professional
Interests
- Volunteer and Supporter of Colonial Humane Society
- I love showing Labradors and Sussex Spaniels in AKC shows!
- Volunteer at my church Bethlehem Baptist Church, Taylorsville NC
- Crafting and DIY Projects
- Strategy Games
- Horseback Riding
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Volunteer Work
- Photography
Timeline
Account Manager
Centene Corporation
02.2004 - 06.2008
Sales Executive
Knauff Insurance
01.2002 - 01.2004
Senior Self Funded Group Health Underwriter
CoreSource
01.2000 - 02.2002
Administration - undefined
Arapahoe Community College
High School Diploma -
Calvary Baptist School
How to Pronounce My Name
- Armenian Name - Southern Girl married in to the name
- Pronounced by Saying Three Letters - A, J, N
- Yes, It actually looks harder than it is
Where Have I Been?
My husband got very sick and I left the workforce to take care of him for his multiple health concerns as family is always my number one priority.
My husband passed away in 2018 so now I am looking for part-time remote work I can do from my home for additional income. I am willing to work days or nights. I am a go-getter and love helping others.
I have over 30 years experience in Customer Service, Underwriting, Problem Solving!