Tamela Crafton
Summary
Dynamic Pharmacy Technician and Customer Service Associate with a proven track record at Delta Airlines, enhancing customer satisfaction and streamlining pharmacy operations. Excelled in team collaboration and problem-solving, significantly improving service quality. Skilled in Microsoft Office and adept at understanding customer needs, demonstrating flexibility, and a strong work ethic. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Delta Airlines
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- As a ticket/gate you will be the first to greet our customers guide them to where they need to go and assist them on the computer with there ticketing and baggage check-in process.
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
- Tagging and lifting baggage from scales to conveyor belts some bag will weigh up to 70 lbs.
Pharmacy Technician
UMMC Midtown
01.2014 - Current
- Answered incoming phone calls and addressed questions from Nurse and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Pharmacy Technician
Northwest Hospital
03.2018 - 11.2022
- Answered incoming phone calls and addressed questions from Nurse and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Education
Certificate - Pharmacy Technician
Caroline Center
900 Somerset Street Baltimore MD 2120201.2018
High School Diploma -
Walbrook High School
2000 Edgewood Street Baltimore Md 2121606.1988
Skills
- Problem-solving skills
- The ability to work in a team
- A strong work ethic
- Flexibility and adaptability
- Communication skills, both verbal and written
- Office equipment proficiency
- Order Processing
- Microsoft Office
- Understanding Customer Needs
- Customer Service
Timeline
Customer Service Associate
Delta Airlines
06.2021 - Current
Pharmacy Technician
Northwest Hospital
03.2018 - 11.2022
Pharmacy Technician
UMMC Midtown
01.2014 - Current
Certificate - Pharmacy Technician
Caroline Center
High School Diploma -
Walbrook High School
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