Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 10+ years of experience and motivated, energetic mindset.
Overview
10
10
years of professional experience
Work History
Loan Officer
Small Business Administration
Fort Worth, Texas
10.2020 - 05.2022
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Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Recommended loan approvals and denials based on customer loan application reviews.
Successfully closed average of 100 plus loans per month.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote positive working environment.
Fraud SAR/Remediation
Citi Group
Irving, Texas
11.2019 - 05.2020
Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Performed detailed research on suspicious activity and drafted Suspicious Activity Reports in compliance with established regulatory guidelines and time frames.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote positive working environment.
Compliance Business Control Specialist
Citi Group
Irving, Texas
10.2017 - 11.2019
Developed and delivered presentations for tracking and monitoring of risk-related issues for levels of organization.
Developed partnerships with leaders to help develop and communicate key controls updates and mitigation action plans.
Understood compliance and key regulations to positively influence business operations.
Reviewed 100 plus files, records and other documents to obtain business information and key data informing responses to development requests.
Researched and compiled tailored monthly analytics and reports for senior management with Microsoft Access and Excel.
Quality Specialist III
Citi Group
Irving, Texas
09.2011 - 10.2017
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Developed monthly, end-of-quarter and other statistical reports for leadership team assisting with quality improvement performance by 90%.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Monitored production processes to gain understanding of problematic steps and rectify issues.
Performed routine maintenance and calibration on testing equipment.
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