Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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TAMELA NEWMAN

Dallas, Fort Worth,TX

Summary

Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 10+ years of experience and motivated, energetic mindset.

Overview

10
10
years of professional experience

Work History

Loan Officer

Small Business Administration
Fort Worth, Texas
10.2020 - 05.2022

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  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Successfully closed average of 100 plus loans per month.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote positive working environment.

Fraud SAR/Remediation

Citi Group
Irving, Texas
11.2019 - 05.2020
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed detailed research on suspicious activity and drafted Suspicious Activity Reports in compliance with established regulatory guidelines and time frames.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote positive working environment.

Compliance Business Control Specialist

Citi Group
Irving, Texas
10.2017 - 11.2019
  • Developed and delivered presentations for tracking and monitoring of risk-related issues for levels of organization.
  • Developed partnerships with leaders to help develop and communicate key controls updates and mitigation action plans.
  • Understood compliance and key regulations to positively influence business operations.
  • Reviewed 100 plus files, records and other documents to obtain business information and key data informing responses to development requests.
  • Researched and compiled tailored monthly analytics and reports for senior management with Microsoft Access and Excel.

Quality Specialist III

Citi Group
Irving, Texas
09.2011 - 10.2017
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team assisting with quality improvement performance by 90%.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Performed routine maintenance and calibration on testing equipment.

Education

MBA - Business Administration

University of Phoenix
Richardson, TX
06.2022

Bachelor of Science - Business

University of Phoenix
Richardson, TX
03.2018

Skills

  • Banking Experience
  • Complaint Handling
  • Customer Relations
  • Compliance Reporting
  • Quality Control Policies
  • Testing Procedures
  • Data Capture and Analysis
  • Critical Thinking
  • Fraud Prevention and Detection
  • Effective Written and Verbal Communication
  • Procedure Reviewing
  • Confidential Records Management

Accomplishments

  • Repeatedly commended by superiors for excellent customer service.
  • Received several “Star Player Awards” between 2009 - 2020
  • Achieved individual production and team goals through effectively helping with HUD's month-end key performance indicators.
  • Collaborated with Quality Control team of four assisting in the development of Metric Stream System.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Loan Officer

Small Business Administration
10.2020 - 05.2022

Fraud SAR/Remediation

Citi Group
11.2019 - 05.2020

Compliance Business Control Specialist

Citi Group
10.2017 - 11.2019

Quality Specialist III

Citi Group
09.2011 - 10.2017

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business

University of Phoenix