Tamer Moustafa

Continued working at the same property following the transition to a new, independent hotel brand

- Oversee the entire daily operations of the 40-room hotel

- Separated from the franchise brand after conducting several analyses that supported the decision for the business to transition into an independent hotel

- Worked with lawyers in Canada and the USA to ensure a smooth and fair separation for the business and franchisor

- Researched and evaluated new property management systems, payment processing systems, and other necessary operational software

- Worked alongside several other companies to negotiate pricing and payment terms for new systems and a new website

- Coordinated the entire implementation of all new systems and software, led several training sessions and meetings for all staff

-Ensured the transition did not interrupt any hotel operations through the entire rebranding process

- Led a team of 10-12 employees, including hiring, training, recruiting and making disciplinary decisions when needed.

From January 2022 onwards, assumed full responsibility for all aspects of the hotel's operation. Including:

- Creating new systems and operating procedures to ensure efficiency

- Planned and managed major property renovations and upgrades, including guest room upgrades such as new furniture, flooring and a conversion of several rooms to have kitchenettes, as well as a full renovation of the hotel's exterior.

- Negotiated pricing and service agreements with several vendors, suppliers and software providers.

- Respond to urgent operational issues, including staffing shortages, equipment failures, guest conflicts, safety concerns, and service disruptions.

- Worked with accountants, insurance companies, lawyers and financial institutions to ensure the hotel maintains tax compliance, corporate requirements and regulatory compliance.

- Improved the hotel's overall financial performance through stronger and more efficient operational strategies, restructuring the operations of the hotel and performing rigorous budgeting and expense management.

- Began working at the family-owned hotel at age 14

- Assisted with several roles, primarily at the front desk

- Assisted with breakfast service, housekeeping, supplies stocking, and maintenance

- Worked with other staff to ensure smoother operations between front desk and housekeeping

Beginning in November 2018, I gradually assumed more responsibilities, including:

- Recruiting, training, managing, and when necessary, dismissing staff.

- Preparing weekly schedules for 10-12 staff

- Running payroll bi-weekly

- Aligning the hotel with Wyndham brand standards

- Covered shifts during times staff could not to ensure no operational disruptions