Tamera Burden
Kennesaw,United States
Summary
seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Social Media Specialist
Papa Johns International Inc.
07.2021 - Current
- Maintained company's social media presence by answering posts, and monitoring responses through Sprinklr and Sprout
- Increased customer engagement through social media.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Conducted daily updates to social media profiles to boost company online presence.
- Researched and evaluated customer's experience.
Authorizer
American Home Shield Memphis
07.2020 - 07.2022
- Interpreted home warranty plans and contract coverage to contractors.
- Authorized repair or replacement of systems or appliances covered by plans.
- Informed customers of non-covered claims and explained reason why via email.
E-Commerce Manager
Kroger
11.2016 - 11.2019
- Assisted with hiring, training and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts -
Georgia State University
Atlanta, GA12.2018
Skills
- Administrative procedures
- Customer Service
- Microsoft Office
- Special Event Projects
- Social Media Management
- Marketing
- Business Management
- Catering Support
- Leadership
- Tableau
- Calendar and Scheduling Software
- Scheduling
- Outlook
- Microsoft Teams
- Excel Pivot Tables
- Word
- Powerpoint
Timeline
Social Media Specialist
Papa Johns International Inc.
07.2021 - Current
Authorizer
American Home Shield Memphis
07.2020 - 07.2022
E-Commerce Manager
Kroger
11.2016 - 11.2019
Bachelor of Arts -
Georgia State University
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