Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera Duffield

Grosse Pointe,MI

Summary


Enthusiastic and seasoned individual with a passion for cultivating meaningful learning experiences. Excellent historical knowledge of Detroit with strong organizational and public speaking skills. Skilled storyteller who connects with people.



Overview

38
38
years of professional experience

Work History

Lead Tour Guide

Great Lakes Shore Excursions
04.2023 - Current
  • Manages scheduling conflicts proactively, minimizing disruptions to guests' experiences and maximizing staff efficiency.
  • Creates a welcoming atmosphere for guests by fostering an inclusive environment that caters to diverse needs and preferences.
  • Provides thoughtful feedback contributing to ongoing improvements within the company's offerings.
  • Improves overall guest satisfaction by addressing questions and concerns promptly and professionally throughout the tour.
  • Assists new tour guides on company policies, procedures, and delivery techniques.
  • Entertains guests with storytelling, props and signs for maximum engagement, fun, and lasting memories.
  • Demonstrates superior professionalism while interacting with guests and vendors.
  • Develops engaging and informative scripts.
  • Plans and executes efficient routes by using appropriate navigational tools.

Teacher

Grosse Pointe Public Schools
07.1986 - 06.2023
  • Created strong relationships with all stakeholders.
  • Designed curriculum, lesson plans, and assessment tools for students and colleagues.
  • Worked tirelessly to deliver meaningful instruction to all students and staff.
  • Continuously pursued and provided professional development opportunities.
  • Served as a teacher leader on local and state committees and as a department chairperson.
  • Developed the middle school fine arts program by producing school musicals for over 30 years.

Education

Master of Science - English

Wayne State University
Detroit, MI

Bachelor of Science - Education

Michigan State University
East Lansing, MI

Skills

  • Public Speaking
  • Group Tours
  • Relationship Building
  • Training and mentoring
  • Cultural Sensitivity
  • Positive Learning Experiences

Timeline

Lead Tour Guide

Great Lakes Shore Excursions
04.2023 - Current

Teacher

Grosse Pointe Public Schools
07.1986 - 06.2023

Master of Science - English

Wayne State University

Bachelor of Science - Education

Michigan State University

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Tamera Duffield