Summary
Overview
Work History
Education
Skills
Timeline
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Tamera Hall

Rockville,MO

Summary

Motivated team player, yet independent self-starter, seeking to join a distinguished, diversified team. A team that is driven to deliver first-class customer service, as well as provide excellent team support. My knowledge of medical and legal terminology, in addition to my computer and communication skills, will complement the company as well as the team.

Overview

8
8
years of professional experience

Work History

Call Center Agent

Bass Pro Shops, Inc
10.2015 - 03.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer account discrepancies and concerns.

Cashier

Walmart, Inc
11.2014 - 02.2015
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Paralegal Extern

Christian County Prosecutor's Office
02.2008 - 04.2008
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared legal briefs, motions, and pleadings.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.

Education

Associate of Arts - Paralegal Studies

Vatterott College
Springfield

Skills

  • Inbound call reception
  • Customer communications
  • Call quality
  • Call Center Operations
  • Answering questions
  • Gathering information
  • Problem-solving skills
  • Computer Skills
  • Typing Skills
  • Legal Research
  • Document Preparation
  • Legal Terminology
  • Medical Terminology

Timeline

Call Center Agent

Bass Pro Shops, Inc
10.2015 - 03.2016

Cashier

Walmart, Inc
11.2014 - 02.2015

Paralegal Extern

Christian County Prosecutor's Office
02.2008 - 04.2008

Associate of Arts - Paralegal Studies

Vatterott College

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Tamera Hall