Open To Work
Tammi Pimentel
Clearfield,UT
Summary
Versatile Customer Support Manager highly effective at conflict resolution and communication. Knowledgeable about team morale and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
23
23
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Craft Stores
Layton, UT
11.2014 - 04.2021
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Scheduled appointments to meet customer needs and resolve key concerns.
- Supported sales team members to drive growth and development.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Supervised and trained employees on successful selling techniques.
- Maximized sales by efficiently managing sales representatives.
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
- Enforced updated procedures for safety and productivity.
Key Carrier/Coordinator
HomeGoods
Farmington, UT
06.2022 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assist with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engage with customers to build rapport and promote long-term loyalty for increased sales.
- Oversee store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitor associates throughout each assigned shift and professionally manage any challenges to maintain optimal store performance.
- Train and supervise new employees to apply best practices in customer service and store operations.
- Manage store personnel by delegating tasks and supervising daily operations.
- Maintain focus during busy times and delegate tasks to employees to keep business running smoothly.
- Keep close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mark-down clearance items and relocate merchandise to proper store areas.
Customer Service Associate
America Online
Ogden, UT
03.1998 - 10.1998
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
Nightshift Manager
Sconecutter
Layton, UT
06.1996 - 02.1997
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Criminal Justice - Private Investigations
Broadview University - Layton
Layton, UT04.2015
High School Diploma -
Clearfield High School
Clearfield, UT01.1991
Skills
- Training programs
- Account management
- Sales tracking
- Compelling leadership skills
- Recruiting and hiring
- Multidisciplinary team leadership
- Customer solutions
- Rapport and relationship building
Timeline
Key Carrier/Coordinator
HomeGoods
06.2022 - Current
Customer Experience Manager
Michaels Arts and Craft Stores
11.2014 - 04.2021
Customer Service Associate
America Online
03.1998 - 10.1998
Nightshift Manager
Sconecutter
06.1996 - 02.1997
Criminal Justice - Private Investigations
Broadview University - Layton
High School Diploma -
Clearfield High School