Tamera Rivers
Plaquemine,Louisiana
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Security Officer
Dsi Security
Plaquemine, LA
03.2023 - Current
- Greeted staff, guests, vendors, contractors, upon arrival at the facility entrance.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
- Confirmed visitor identification prior to granting entry into the building.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Searched individuals and baggage for weapons and other prohibited items.
Customer Service Representative
Circle K
Plaquemine, LA
03.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Security Officer
Plant Security
Plaquemine, LA
08.2020 - 03.2023
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
Education
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05-2015
Skills
- Identification verification
- Stationary surveillance
- Document Management
- CCTV Monitoring
- Consultative Sales
- Complaint resolution
- Product Knowledge
- Store maintenance
- Lead Generation
- Quality Control
Timeline
Security Officer
Dsi Security
03.2023 - Current
Customer Service Representative
Circle K
03.2022 - 10.2023
Security Officer
Plant Security
08.2020 - 03.2023
High School Diploma -
Plaquemine Senior High School
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