Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Andrew Matthews

Monroe,New York

Summary

Dedicated Security Officer with extensive experience at Prosegur, skilled in crisis management and access control. Proven track record of enhancing safety protocols and reducing incident response times through effective surveillance and threat assessment. Committed to superior customer service and maintaining a secure environment for all personnel and visitors.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Knowledgeable security professional with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Security Officer

Wisdom Security
09.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Security Officer

Prosegur
03.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Train Conductor

MTA NYC Transit
01.1998 - 11.2024
  • Communicated with train dispatchers to obtain and adjust directions.
  • Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
  • Performed daily inspections on switches.
  • Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
  • Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
  • Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
  • Demonstrated expert knowledge of railroad regulations, ensuring compliance throughout all aspects of train operations.
  • Improved on-time performance with effective communication between train crew members and dispatchers.
  • Maintained strict schedules for passengers and cargo.
  • Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
  • Managed daily train operations, adhering to strict schedules and regulatory requirements.
  • Participated in ongoing training programs to stay current with industry best practices and regulatory changes.
  • Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
  • Provided exceptional customer service, assisting passengers with boarding, seating, and luggage storage.
  • Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
  • Made public announcements on routes and delays.
  • Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
  • Reduced service disruptions by quickly identifying and resolving mechanical issues before they escalated.
  • Communicated through various methods to conduct train movement.
  • Inspected train in motion and stationary to determine proper functionality.
  • Negotiated and directed train and rail cars movement.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
  • Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.

Education

High School Diploma - College Preparatory

Mount Saint Michael Academy
The Bronx, NY

None - Elementary Education

Adelphi University
Garden City, NY

No Degree - Economics

Fairleigh Dickinson University
Teaneck, NJ

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • CCTV monitoring
  • Superior customer service
  • Physical fitness
  • Emergency response
  • Surveillance
  • Access control
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • FLUENT IN LANGUAGE
  • Visitor tracking
  • Threat assessment
  • Access control management
  • Electronic surveillance
  • Threat management
  • Stationary surveillance
  • Security equipment operation
  • Crime prevention
  • Metal detector operation
  • Crisis management
  • Emergency management
  • Theft prevention training
  • Investigation documentation
  • Crime prevention methods
  • Report generation
  • Arrest procedures
  • Crisis intervention training
  • Invoice verification
  • Workplace violence prevention
  • Emergency evacuation procedures
  • Asset protection
  • Premises patrol
  • Shift work experience
  • Identification verification
  • Entrance control
  • Fire safety training
  • High level of integrity
  • Building lockdown coordination
  • First aid and CPR certified
  • Investigative skills
  • Alarm monitoring
  • Interior and exterior patrol
  • Surveillance expertise
  • Bomb threat procedures
  • Access badge distribution
  • Checkpoint management
  • Work ethic
  • Workplace safety
  • Patrolling
  • Verbal and written communication
  • Reliability
  • Punctuality
  • Security camera monitoring
  • Security protocols
  • First aid certified
  • Reporting skills
  • ID verification
  • Emergency awareness
  • Event security
  • Patrol techniques
  • Self-defense
  • Keen observer
  • Physical stamina
  • De-escalation techniques
  • English fluency
  • Security operations experience
  • Perimeter security

Accomplishments

Awarded MTA NYCT Ambassador 1999 for exceptional customer service and exceptional service delivery for NYC Subways.


Songwriter, performer with 7 distributed albums, 2 ep’s and 6 singles on my credits.

Certification

American Red Cross adult/pediatric CPR/AED 12/23-12/25


Airport Security Agent Certification Port Authority NY/NJ, 9/2024


ASABarrier training, Port Authority NY/NJ 9/2024


F-01 FDNY Citywide Fire Guard for Impairment

11/2023-11/2026


NYS Security Guard card ex 1/2026

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Security Officer

Wisdom Security
09.2024 - Current

Security Officer

Prosegur
03.2024 - Current

Train Conductor

MTA NYC Transit
01.1998 - 11.2024

High School Diploma - College Preparatory

Mount Saint Michael Academy

None - Elementary Education

Adelphi University

No Degree - Economics

Fairleigh Dickinson University

Similar Profiles

CREATE PROFILE
Andrew Matthews