Tamera Wilson
Wilmington,NC
Summary
Healthcare professional with extensive pharmacy expertise at Shields Health Solutions, skilled in executing insurance claims and improving patient care. Demonstrated proficiency in EMR management and data entry, ensuring accuracy and efficiency. Strong organizational skills contribute to operational excellence and streamlined processes. Passionate professional with a commitment to supporting patients in all aspects of their cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outreach Eligibility Specialist
Shields Health Solutions
Stoughton, MA
12.2021 - Current
- Executed insurance claims for specialty medications for patients from Mount Sinai Hospital.
- Conducted thorough benefits investigations using EMR, and other programs.
- Reviewed patients' medical records to ascertain current medication regimens.
- Completed benefits investigations with Pharmacy Dispensing Systems for accurate processing.
- Documented all investigation outcomes clearly in documentation tool for compliance.
- Collaborated with team members to enhance quality of patient care.
- Identified trends, resolved issues, and recommended improvements for operational efficiency.
- Participated in process improvement initiatives to boost productivity and service standards.
- Remote Position
Pharmacy Technician
New Hanover Regional Medical Center
Wilmington, NC
02.2020 - 12.2021
- Managed medication inventory, ensuring proper storage and monitoring expiration dates for controlled substances and immunizations.
- Restocked automated dispensing machines to maintain optimal medication availability.
- Prepared and maintained crash carts and emergency kits for efficient response.
- Conducted medication reconciliation consults to update patient charts during direct patient care.
- Compounded medications to meet patient-specific needs.
Pharmacy Technician
Seashore drugs
Wilmington, NC
08.2018 - 02.2020
- Dispensed medications accurately and efficiently to patients.
- Filed insurance claims to ensure timely reimbursements.
- Managed inventory levels to prevent shortages and overstocking.
- Provided exceptional customer service to enhance patient satisfaction.
- Operated cash register for accurate financial transactions.
- Resolved prior authorization issues to facilitate medication access.
Pharmacy Technician
BLACK RIVER HEALTH SERVICES
Maple Hill, North Carolina
10.2017 - 07.2018
- Ensured accuracy in dispensing medications while adhering to safety protocols.
- Handled insurance filing processes to streamline reimbursement procedures.
- Monitored inventory for effective management of pharmaceutical stock.
- Delivered outstanding customer service, addressing inquiries and concerns promptly.
- Processed transactions efficiently through cash register operations.
- Addressed prior authorization challenges to improve medication accessibility for patients.
Education
Bachelor of Science - Clinical Research
University of North Carolina At Wilmington
Wilmington, NC05-2027
Associate of Science - Science
Cape Fear Community College
Wilmington, NC12-2025
Some College (No Degree) - Pharmacy
Brunswick Community College
Brunswick County, NCSkills
- Healthcare and pharmacy expertise
- Microsoft Office proficiency
- Data entry and typing
- Direct patient care
- Billing and cash handling
- Time management skills
- Electronic medical records (EMR) management
- Organization skills
Certification
- PTCB, 01/01/22, 01/01/25 30121964
- Registered Pharmacy Technician, 12/01/25, 12/01/25, Active State Board of Pharmacy Registered Technician
References
References available upon request.
Timeline
Outreach Eligibility Specialist
Shields Health Solutions
12.2021 - Current
Pharmacy Technician
New Hanover Regional Medical Center
02.2020 - 12.2021
Pharmacy Technician
Seashore drugs
08.2018 - 02.2020
Pharmacy Technician
BLACK RIVER HEALTH SERVICES
10.2017 - 07.2018
Bachelor of Science - Clinical Research
University of North Carolina At Wilmington
Associate of Science - Science
Cape Fear Community College
Some College (No Degree) - Pharmacy
Brunswick Community College