Tabitha Johnson

Facilitated connections among patients, providers, and pharmacies to improve medication adherence.

Served as liaison to address issues and guarantee access to necessary prescriptions.

• Educated members on health, medications, and available resources.
• Closed care gaps through proactive phone calls and support, elevating quality scores for health plans.

Coordinated member transitions from hospital to home or subsequent care levels through comprehensive needs assessments and follow-up arrangements.
Identified clinical, financial, and social issues hindering safe discharge processes.
Advocated for patients to ensure appropriate care settings following major health events.
Focused on mental health support and strategies to prevent costly readmissions.

• Prepare medications for dispencing by counting, pouring, labeling, and verifying doses.
• Team with peers and pharmacists to prioritize and complete orders.
• Perform data entry for patient profiles, billing and orders into the pharmacy software system.
• Create new customer profiles and update demographics, allergies, and new medications in pharmacy computer system.
• Resolve customer complaints in a timely manner while maintaining professionalism
• Assist in trianing new employees on pharmacy procedures.
• Refill medications, offer insight on the over the counter products and verify insurance benefits.
• Ensure compliance witrh all federal, state and local laws and compoany polocies

• Operated cash register with accuracy, processing payments via cash, check, credit card, gift card, or automatic debit.
• Greeted customers and addressed inquiries regarding store products and services.
• Stocked shelves to maintain optimal merchandise availability.
• Delivered exceptional customer service through active listening and engagement techniques.
• Counted cash in registers nightly, completing paperwork and ensuring accurate employee punch entries.
• Developed and maintained productive relationships with colleagues to foster teamwork.