Tamesha Fyles

• Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
• Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
• Improved workplace safety by conducting regular equipment checks and maintaining clean workspaces free from hazards.
• Earned recognition for consistently meeting or exceeding performance benchmarks in terms of mail processing volume and accuracy.
• Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
• Sorted mail according to size, shape and destination.

Answers phones, schedules customers and assists customers with any/all inquiries

Provides customer services relating to sales, sales promotions, installations and communications

Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments,

processes refunds

Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to

help eciently route manpower and other resources throughout the days

Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well

as rescheduling services for customers

Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly,

effectively and in accordance with the consumer laws

Follows location initiatives and proactively informs and educates customers

Makes recommendations and in some cases develops improvement plans in response to customer surveys

Follows all company policies and procedures, including but not limited to safety

Other duties as assigned

Managed inbound calls to coordinate bookings, schedule meetings, and process contributions.