Tamesha Wallace
Valdosta,GA
Summary
Motivated and organized professional with proven ability to provide excellent customer service to various clients and individuals. Excellent communication skills both oral and in writing. Strong ability to work well with others with little supervision.
Overview
17
17
years of professional experience
Work History
Assistant Rural Carrier
United States Post Office
Valdosta, GA
06.2023 - Current
- Delivered mail efficiently, ensuring timely service to rural customers.
- Managed postal routes, optimizing delivery schedules for maximum productivity.
- Assisted in training new staff on operational procedures and safety protocols.
- Implemented process improvements that enhanced route efficiency and reduced delays.
Customer Service Representative
Sedgwick Claims Management
Memphis, TN
03.2022 - 12.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Processed claims accurately, ensuring compliance with company policies and standards.
- Managed multiple communication channels, including phone, email, and chat support.
- Collaborated with cross-functional teams to streamline claim processing workflows.
Team Member
Lowe's RDC
Valdosta, GA
05.2018 - 11.2021
- Handles product accurately and efficiently while receiving, storing, picking and shipping product in order to contribute to achieving or exceeding demand turn targets for distribution facility
- Responsible for receiving, processing, stocking, selecting, moving, and loading by hand or powered industrial equipment manufactured good
- Uses and verifies accuracy via Laser Radio Terminal (LRT) to receive, process, stock, and select merchandise for shipment
- Performs tasks to achieve inventory accuracy and quality targets while implementing customer focused distribution
- Work safely while performing tasks and while using equipment (e.g., use proper lifting techniques for handling product, warn team members when moving into high traffic path or maintain safety zone around equipment)
- Maintain a safe and clean work environment
- Works in non-climate controlled environment throughout the year in all types of weather subject to fluctuating temperatures that vary as the outdoor temperatures do
Team Lead
Pilgrim’s Pride
Live Oak, FL
06.2014 - 05.2018
- Trained and provided an environment for employees to achieve their maximum quality and productivity performance in their respective positions
- Oversaw employee performance, providing positive and/or corrective feedback
- Promoted safety and ensured compliance for all team members
Cashier
Burger King
Valdosta, GA
01.2009 - 01.2014
- Greeted customers, help determine their orders, and relay customers’ orders to the kitchen staff
- Appealed to impatient or irritated customers, especially during rush hours
- Managed the register, including all credit card and cash operations and ensured the balance of the register at the end of the shift or working period
- Ensured all orders were delivered to the customers in a timely manner
- Responded to customer inquiries, issue receipts, and record customer suggestions
Education
High School Diploma - undefined
Valdosta High School
Valdosta, GA05.2011
Skills
- Insurance claims review
- Team collaboration
- Data analysis
Timeline
Assistant Rural Carrier
United States Post Office
06.2023 - Current
Customer Service Representative
Sedgwick Claims Management
03.2022 - 12.2022
Team Member
Lowe's RDC
05.2018 - 11.2021
Team Lead
Pilgrim’s Pride
06.2014 - 05.2018
Cashier
Burger King
01.2009 - 01.2014
High School Diploma - undefined
Valdosta High School