TAMI DAVIS
Lubbock,TX
Summary
Proven achiever with a background at Grace Medical Center, adept in streamlining processes for efficiency and excelling in customer satisfaction. Skilled in data entry and problem-solving, proactive approach and Microsoft Office proficiency have significantly improved operational workflows and client relations, demonstrating a strong work ethic and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Workroom Administration
Frenship High School
08.2020 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Evaluated 5 copy machines for maintenance needs on a regular basis to maximize longevity and prevent costly breakdowns or delays in production schedules.
Accounting Representative
Grace Medical Center
12.2019 - 07.2020
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Reconciled complex accounts with large volumes of transactions, maintaining accuracy while meeting strict deadlines for completion.
- Answered vendor inquiries and followed up in quickly by phone and email.
- Performed detailed account activity analysis as required for month-end financial variance reporting.
- Managed 350 refunds a month
Account Representative/Mail Clerk
Grace Medical Center
11.2018 - 12.2019
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Managed staff of 250 incoming and outgoing mail
Account Representative
Grace Clinic Services
09.2015 - 08.2016
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Printed and mailed 6500 patient statements
- Scanned patient charts in to electrical charting system
- Researched patient charts for medical information
Education
High School Diploma -
Coronado High School
Lubbock, TX05.1984
Some College (No Degree) - Human Services
South Plains College
Levelland, TXSkills
- Data entry proficiency
- Follow-up skills
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Microsoft Office
- Data Entry
- Scanner Skills
- Research Information
- Laminator
Timeline
Workroom Administration
Frenship High School
08.2020 - 07.2021
Accounting Representative
Grace Medical Center
12.2019 - 07.2020
Account Representative/Mail Clerk
Grace Medical Center
11.2018 - 12.2019
Account Representative
Grace Clinic Services
09.2015 - 08.2016
High School Diploma -
Coronado High School
Some College (No Degree) - Human Services
South Plains College
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