TAMI DAVIS
Lubbock,TX
Summary
Proven achiever with a background at Grace Medical Center. Adept in streamlining processes for efficiency and excelling in customer satisfaction. Successfully improved operational workflows and client relations through a proactive approach, strong work ethic, and multitasking abilities. Skilled in data entry, problem-solving, and proficient in Microsoft Office. Consistently demonstrates ability to enhance operational efficiency and maintain high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Workroom Administration
Frenship High School
08.2020 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Evaluated 5 copy machines for maintenance needs on a regular basis to maximize longevity and prevent costly breakdowns or delays in production schedules.
Accounting Representative
Grace Medical Center
12.2019 - 07.2020
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Reconciled complex accounts with large volumes of transactions, maintaining accuracy while meeting strict deadlines for completion.
- Answered vendor inquiries and followed up in quickly by phone and email.
- Performed detailed account activity analysis as required for month-end financial variance reporting.
- Managed 350 refunds a month
Account Representative/Mail Clerk
Grace Medical Center
11.2018 - 12.2019
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Managed staff of 250 incoming and outgoing mail
Account Representative
Grace Clinic Services
09.2015 - 08.2016
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Printed and mailed 6500 patient statements
- Scanned patient charts in to electrical charting system
- Researched patient charts for medical information
Education
Some College (No Degree) - Human Services
South Plains College
Levelland, TXHigh School Diploma -
Coronado High School
05.1984
Skills
- Data entry proficiency
- Follow-up skills
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Microsoft Office
- Data Entry
- Scanner Skills
- Research Information
- Laminator
- Time management
Timeline
Workroom Administration
Frenship High School
08.2020 - 07.2021
Accounting Representative
Grace Medical Center
12.2019 - 07.2020
Account Representative/Mail Clerk
Grace Medical Center
11.2018 - 12.2019
Account Representative
Grace Clinic Services
09.2015 - 08.2016
High School Diploma -
Coronado High School
Some College (No Degree) - Human Services
South Plains College
Similar Profiles
TAMI DAVISTAMI DAVIS
Workroom Administration at Frenship High SchoolWorkroom Administration at Frenship High School
Magdaline AgueroMagdaline Aguero
Administrative Secretary at Frenship High SchoolAdministrative Secretary at Frenship High School
SHAWN INGRAMSHAWN INGRAM
School Resource Officer at Frenship High SchoolSchool Resource Officer at Frenship High School
Barbara FowlksBarbara Fowlks
Senior Coding Specialist II at R1RCMSenior Coding Specialist II at R1RCM
Isaiah CaudilloIsaiah Caudillo
Crew Member at Blazing BouncersCrew Member at Blazing Bouncers