Tami Strohmeier
Carteret,NJ
Summary
Dynamic professional with extensive experience in customer service management and logistics coordination. Known for strong problem-solving and communication skills, effectively fostering relationships with carriers and enhancing service delivery to achieve high customer satisfaction.
Overview
28
28
years of professional experience
Work History
Logistics Coordinator
Hillside Warehouse and Trucking
Edison, NJ
08.2020 - Current
- Coordinate inbound and outbound shipments to optimize transportation schedules.
- Manage inventory levels, ensuring accuracy and timely replenishment of stock.
- Develop and maintain relationships with carriers for reliable service delivery.
- Implement process improvements that enhanced operational efficiency in logistics operations.
Customer Services Manager/Assistant to the Owner
GCI-Technologies
Edison, NJ
11.1998 - 04.2014
- Oversaw customer support operations, ensuring high-quality service delivery and satisfaction.
- Developed training programs for staff to enhance product knowledge and service skills.
- Implemented process improvements, reducing response times and increasing efficiency in service delivery.
- Analyzed customer feedback to identify trends and drive enhancements in service quality.
- Established performance metrics to measure team effectiveness and improve accountability.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Graphic And Desktop Design Diploma - Graphic Design
Art Institute of Fort Lauderdale
Fort Lauderdale, FL09-1995
Skills
- Problem-solving
- Decision-making
- Verbal and written communication
- Workload management
- Administrative duties
- Administrative support
- Customer service
- Time management
- Computer skills
- Attention to detail
Languages
English
Timeline
Logistics Coordinator
Hillside Warehouse and Trucking
08.2020 - Current
Customer Services Manager/Assistant to the Owner
GCI-Technologies
11.1998 - 04.2014
Graphic And Desktop Design Diploma - Graphic Design
Art Institute of Fort Lauderdale