Tami Walker
Renton
Summary
Experienced mental health provider with expertise in clinical auditing, clinical research, clinical supervision, and call center operations. Skilled in high-risk brief interventions and holds a valid, unrestricted "Licensed Mental Health Counselor" license in Washington State.
Overview
24
24
years of professional experience
Work History
Clinical Quality Advisor, Critical Incidents SME
Carelon Federal Services, Military OneSource
Bellevue
02.2018 - Current
- Conducted audits of clinical calls and documentation for compliance with DoD standards related to critical and reportable incidents.
- Developed quality assurance tools and scoring guidelines to enhance documentation accuracy.
- Served as subject matter expert in critical incident reporting and documentation protocols.
- Provided coaching to triage consultants and supervisors to maintain adherence to reporting standards.
- Delivered daily reports to leadership, detailing protocol deviations and safety concerns.
- Partnered with clinical supervisors to reinforce compliance with reporting protocols.
- Enhanced clinical documentation quality through systematic evaluation and constructive feedback.
- Presented actionable recommendations to leadership for ensuring participant safety and correcting documentation issues.
Licensed Triage Consultant II (Promotion)
Carelon Federal Service/Military OneSource
Bellevue
05.2017 - 02.2025
- Delivered clinical supervision for scope of service and high-risk critical incident calls.
- Completed documentation for reportable incidents and mandated reports per contractual requirements.
- Determined scope of services based on contractual limits to ensure compliance.
- Collaborated with call center management to implement customer recovery protocols.
- Oversaw required military and civilian mandated reports to meet regulatory and contractual standards.
- Assisted in general call center supervision.
Licensed Triage Consultant
Carelon Federal Services/Military OneSource
Bellevue
07.2015 - 05.2017
- Conducted telephonic clinical assessments to evaluate service members' care needs and service scope.
- Provided immediate support to service members and families during crises and critical incidents.
- Documented risk assessments and incidents related to self-harm, domestic abuse, and illegal activities.
- Processed provider authorizations efficiently to facilitate timely care.
- Managed inbound calls for Department of Defense Employee Assistance Program (Military OneSource).
- Executed clinical screenings and managed crisis calls while offering community based and military specific referrals.
Clinical Research Associate Level I (Promotion)
Northwest Clinical Research Center
Bellevue
06.2007 - 06.2014
- Managed clinical coordination and oversight of study participants as team lead.
- Conducted clinical ratings, mental health evaluations, cognitive tests, and basic medical intakes.
- Performed essential medical evaluations including blood pressure measurements, lap processing and ECGs.
- Dispensed and reconciled study medication while adhering to protocol requirements.
- Developed medication tapering, titration and dosage adjustment schedules to meet patient needs (overseen by medical director).
- Developed after-study patient care plan and treatment recommendations for ongoing care.
- Continued to complete clinical rating scales showing improved ability to show separation between drug and placebo groups for improved study outcomes.
- Oversaw recruitment and enrollment of study participants including medical and psychiatric intakes and informed consent documentation.
Clinical Research Coordinator/Rater
Northwest Clinical Research Center
Bellevue
06.2006 - 06.2007
- Performed patient screening and enrollment, conducted study visits per protocol requirements.
- Administered diagnostic structured and semi-structured interviews and rating scales.
- Performed vital signs, ECGs and other safety parameters. Dispensed and reconciled study drug and supplies.
- Maintained source documents and case report forms.
- Assisted in maintenance of regulatory documents.
- Ensured site quality and adherence to Good Clinical Practice standard in accordance with FDA and ICH guidelines.
- Showed reliable drug/placebo separation with clinical rating scales.
1:1 Support Director Volunteer
St. Elizabeth's Center for Pople with Epilepsy
Muchhadham, UK
03.2001 - 09.2001
- Responsibilities Provided 1:1 support to individuals with life threatening epilepsy.
- Assisted with all activities of daily living including feeding, bathing and recreation
Education
Master of Science - Clinical Psychology
Eastern Washington University
Cheney, WA06-2006
Bachelor of Science - General Psychology
Eastern Washington University
Cheney, WA09-2004
Skills
- Clinical documentation
- Quality assurance
- Incident reporting
- Regulatory compliance
- Data analysis
- Call center management
- Crisis intervention
- Effective communication
- Attention to detail
- Problem solving
- Coaching and mentoring
- Clinical research
- Clinical auditing
- Auditing and monitoring
- Excellent communication
Timeline
Clinical Quality Advisor, Critical Incidents SME
Carelon Federal Services, Military OneSource
02.2018 - Current
Licensed Triage Consultant II (Promotion)
Carelon Federal Service/Military OneSource
05.2017 - 02.2025
Licensed Triage Consultant
Carelon Federal Services/Military OneSource
07.2015 - 05.2017
Clinical Research Associate Level I (Promotion)
Northwest Clinical Research Center
06.2007 - 06.2014
Clinical Research Coordinator/Rater
Northwest Clinical Research Center
06.2006 - 06.2007
1:1 Support Director Volunteer
St. Elizabeth's Center for Pople with Epilepsy
03.2001 - 09.2001
Master of Science - Clinical Psychology
Eastern Washington University
Bachelor of Science - General Psychology
Eastern Washington University
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