Tamia Burse
San Antonio,TX
Summary
Proven track record at Amazon in enhancing order fulfillment and customer satisfaction. Mastered inventory replenishment and product sourcing, boosting sales through meticulous market analysis. Excelled in customer engagement, resolving complaints with empathy, leading to increased loyalty. Demonstrated reliability and effective stress management, contributing to team goals and maintaining professionalism under pressure.
Overview
2
2
years of professional experience
Work History
Delivery Station at Amazon
Amazon
San Antonio, TX
01.2023 - 05.2024
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Conduent
Remote
01.2022 - 11.2022
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
James Madison High School
L06.2022
Skills
- Inventory Replenishment
- Product Reviews Management
- Amazon Analytics
- Product sourcing
- Order Fulfillment
- Shipping
- Customer Engagement
- Sorting
Timeline
Delivery Station at Amazon
Amazon
01.2023 - 05.2024
Customer Service Representative
Conduent
01.2022 - 11.2022
James Madison High School