Tamia Carter

• Supervised cashier workflows to maintain efficient front-end operations and consistent customer service.
• Trained new cashiers on POS procedures, payment handling, and register policies.
• Monitored cash drawers, balanced receipts, and resolved register discrepancies accurately.
• Supported associates during peak traffic to reduce wait times and improve checkout flow.
• Enforced store policies for returns, exchanges, and price adjustments at register level.
• Verified tender accuracy and completed daily cash-handling tasks with attention to detail.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

• Processed clerical requests, ensuring accurate data entry and timely document routing.
• Maintained organized filing systems for correspondence, records, and confidential paperwork.
• Verified forms and records for completeness, correcting errors before submission.
• Retrieved, distributed, and tracked documents to support daily administrative operations.
• Supported office staff by prioritizing tasks and maintaining consistent workflow accuracy.

• Designed individualized coaching plans aligned with performance goals and development needs.
• Led practice sessions focused on technique, conditioning, and competitive readiness
• Assessed associate performance and adjusted training strategies to address skill gaps.
• Provided clear feedback to improve execution, confidence, and consistency.
• Coordinated with supervisors, ES staff, and managers to support program operations and communication.
• Enforced safety standards and maintained organized training environments.
• Mentored assistant coaches and supported consistent instruction across sessions.
• Monitored progress and documented observations to guide long-term development plans.
• Boosted confidence through personalized training sessions and continuous feedback.
• Built strong relationships with associates to enhance teamwork and collaboration. which encouraged trust. safety and growth.
• Managed a proactive shift to ensuring efficient use of time and resources for optimal results.

Desiree Poston- Big Box- September 2023

Annissa Walker -Big Box- November 2026

• Developed and delivered training sessions for supervisors to enhance their problem solving skills.

Supervisor Development & Operational Training

• Hands on training for newly appointed supervisors on scanning system operations, order assignment procedures, and workflow management.
• Coach leadership on troubleshooting system errors, identifying operational discrepancies, and implementing effective solutions.
• Helping Supervisors build technical proficiency, confidence, and independent problem solving skills.

Reporting, Documentation & Building Support

• Union Contract & Policy Analysis
• Review and interpret union contract provisions to understand employee rights, workplace policies, and contractual obligations.
• Research union related matters, including grievances, attendance policies, seniority, overtime, scheduling, and employee protections.
• Apply knowledge of collective bargaining agreements to support consistent workplace practices and decision-making.
• Created reports to support leadership in tracking performance, identifying trends, and addressing operational challenges.
• Review performances for accuracy.

Monitor reporting requirements and ensure documentation is completed and distributed within established deadlines.

• Communicate findings and operational concerns with supervisor.
• Generate reports as needed to assist leadership with tracking performance, identifying trends, and addressing operational challenges.
• Serve as a point of contact for associates seeking guidance regarding performance expectations, incentives, productivity, and skill development.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.