Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tamia Holmes

New York,NY

Summary

Dedicated Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Collaborative team player focused on achieving personal and business objectives. Recognized for effectively resolving escalated customer support issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

MJHS
New York, NY
07.2021 - 06.2024
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Performed additional duties as assigned by management team.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Addressed customer questions and concerns regarding products and services.
  • Answered phone calls from customers promptly and courteously.

Dispatcher Office Assistant

Services for the UnderServed Inc
Bronx, NY
01.2019 - 05.2021
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Provided customer service support to clients seeking assistance with transportation services.

Education

High School Diploma -

James Baldwin School
New York, NY
06-2017

Skills

  • Customer Support
  • Team Collaboration
  • Regulatory Compliance
  • Clerical Support
  • Inbound and Outbound Calling
  • MS Office proficiency

Languages

English
Professional

Certification

  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • CPR/AED Certification

Timeline

Customer Service Associate

MJHS
07.2021 - 06.2024

Dispatcher Office Assistant

Services for the UnderServed Inc
01.2019 - 05.2021

High School Diploma -

James Baldwin School

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Tamia Holmes