TAMIA HUDSON
Converse,TX
Summary
Results driven professional with hands on experience spanning administrative support, customer service, and logistics operations. Known for bringing reliability and a strong work ethic to every role whether managing records and coordinating team’s tasks or ensuring accurate on time deliveries in fast paced environments. I thrive under pressure, communicate clearly with both teams and customers and take pride in getting things done right the first time. A natural problem solver who adapts quickly and shows up ready to contribute from day one.
Overview
7
7
years of professional experience
Work History
Guest Eligibility Specialist I
Recovery Innovations International
Work From Home
12.2024 - Current
- Assessed eligibility for services, ensuring compliance with regulatory requirements and organizational policies.
- Maintained accurate records in client management systems, improving data integrity and accessibility.
- Collaborated with healthcare providers to facilitate timely approvals for services and procedures.
- Trained new team members on authorization processes and system navigation for improved workflow efficiency.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Trained staff on current eligibility requirements and policies.
- Mentored junior staff on best practices in handling complex prior authorization cases.
- Collected and verified patient information for accuracy and compliance with regulations.
- Assisted in training new staff on registration processes and software systems.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
Delivery Driver
Domino's Pizza
Tacoma, WA
01.2024 - 07.2025
- Delivered pizzas promptly, ensuring customer satisfaction and retention.
- Managed cash transactions accurately, maintaining accountability for daily sales.
- Collaborated with team members to streamline order preparation and delivery processes.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Assisted in inventory management by reporting stock levels and suggesting reorder needs.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Shelter Coordinator
Bethlehem Family Shelter
Tacoma, WA
09.2021 - 12.2024
- Coordinate shelter operations: Oversee the day-to-day functioning of the shelter, including managing staff, volunteers, and resources.
- Staff management: Recruit, train, and supervise shelter staff and volunteers, assigning tasks and responsibilities as needed.
- Resource management: Monitor and manage the allocation of resources such as food, bedding, and other supplies to meet the needs of shelter residents.
- Client services: Provide support services to shelter residents, including intake assessments, counseling referrals, and assistance with basic needs.
- Collaboration with partners: Work with community organizations and government agencies to enhance shelter services and resources.
- Public relations: Represent the shelter in the community, build relationships with donors, and communicate the organization's mission and needs to the public.
- Continuous improvement: Identify opportunities for improvement in shelter operations and services, and implement changes as necessary.
- Oversaw case management procedures, ensuring compliance with organizational standards and best practices.
Customer Service Representative
Cricket Wireless
Tacoma, WA
02.2019 - 05.2020
- Customer assistance: Provide information and assistance to customers regarding cell phones, plans, features, and services.
- Sales and promotions: Promote and sell cell phones, accessories, and service plans to customers based on their needs and preferences.
- Product knowledge: Stay informed about the latest cell phone models, features, and technological advancements to effectively advise customers.
- Contract and plan explanations: Clearly explain contract terms, pricing structures, and plan details to customers, ensuring they understand their options.
- Troubleshooting support: Assist customers with basic troubleshooting, technical issues, and inquiries related to their cell phones or service.
- Account management: Help customers manage their accounts, including billing inquiries, plan changes, and upgrades.
- Activation and setup: Guide customers through the activation and setup process of their new cell phones, ensuring a smooth transition.
- Complaint resolution: Address customer concerns and complaints in a timely and effective manner, aiming for satisfactory resolutions.
- Meet sales targets: Achieve or exceed sales targets set by the employer, contributing to the overall success of the sales team.
- Maintain a positive customer experience: Foster a positive and welcoming environment for customers, ensuring a pleasant experience during their interactions with the cell phone representative.
Education
High School -
Washington High School
Tacoma, WA06-2016
No Degree - Health Administration
Western Governors University
Salt Lake City, UT05-2027
Skills
- Conflict resolution
- Workflow optimization
- Scheduling & coordination
- Data entry & documentation
- Cash handling & transactions
- Order accuracy verification
- Attention to detail
- Food preparation & handling
Timeline
Guest Eligibility Specialist I
Recovery Innovations International
12.2024 - Current
Delivery Driver
Domino's Pizza
01.2024 - 07.2025
Shelter Coordinator
Bethlehem Family Shelter
09.2021 - 12.2024
Customer Service Representative
Cricket Wireless
02.2019 - 05.2020
High School -
Washington High School
No Degree - Health Administration
Western Governors University