Tamia James
Lynchburg,VA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
Work History
Night Shift Manager
QUIK-E FOOD STORES
Lynchburg, VA
03.2023 - 09.2023
- Provided support and guidance to staff members as needed throughout their shifts.
- Trained and evaluated new hires on proper procedures while working the night shift.
- Conducted regular inspections of work areas to ensure cleanliness and safety standards were being met.
Shift Manager
Arby's
Lynchburg, VA
06.2022 - 08.2022
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Maintained a safe work environment by enforcing company policies and procedures.
DPS Agent
Concentrix
Lynchburg, VA
01.2022 - 04.2022
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Provided efficient and courteous service to customers at all times.
Packer
Jcrew
Lynchburg, VA
12.2020 - 02.2021
- Collaborated with colleagues to complete daily packing goals.
- Packed items into boxes according to size and weight restrictions specified by shipping company.
- Followed established procedures for hazardous materials handling.
- Marked packages with identifying information, tracking numbers or customs information.
Cashier/Customer Service
QUIK-E FOOD STORES |
Lynchburg, VA
07.2019 - 01.2020
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
Cashier/Customer Service Cashier
Shoe Department Encore
Lynchburg, VA
08.2018 - 12.2018
- Met and exceeded customer expectations by retrieving requested shoes from stockroom.
- Provided helpful advice regarding product features and benefits based on customer needs.
- Performed opening and closing duties such as cleaning the store, counting cash drawers, organizing merchandise.
- Demonstrated knowledge of current fashion trends and styles in order to advise customers on footwear options.
- Accurately processed payments, returns, and exchanges while adhering to company policies and procedures.
Restaurant Hostess
Legal Sea Foods
Arlington, VA
11.2017 - 01.2018
- Monitored restaurant activity to determine seating and dining flow.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Organized reservations for large parties and special events in accordance with company policies.
- Conversed with members and guests in outgoing and friendly manner.
- Processed phone and online orders, keeping food hot and fresh until picked up.
Assembly Line Worker
Jcrew
Lynchburg, VA
09.2017 - 11.2017
- Worked efficiently and accurately while meeting production goals and deadlines.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Loaded and unloaded materials from assembly line.
- Provided assistance in other departments when needed.
- Broke down and removed boxes, keeping work environment safe.
- Monitored production output levels throughout shift.
Education
High School Diploma -
Heritage High School
Lynchburg, VA06-2015
Skills
- Workplace Safety
- Schedule Management
- Reporting skills
- Scheduling expertise
- Inventory Monitoring
- Payment Processing
- Call Center Customer Service
- Cash Handling
- 24 WPM
- Quality Control
Timeline
Night Shift Manager
QUIK-E FOOD STORES
03.2023 - 09.2023
Shift Manager
Arby's
06.2022 - 08.2022
DPS Agent
Concentrix
01.2022 - 04.2022
Packer
Jcrew
12.2020 - 02.2021
Cashier/Customer Service
QUIK-E FOOD STORES |
07.2019 - 01.2020
Cashier/Customer Service Cashier
Shoe Department Encore
08.2018 - 12.2018
Restaurant Hostess
Legal Sea Foods
11.2017 - 01.2018
Assembly Line Worker
Jcrew
09.2017 - 11.2017
High School Diploma -
Heritage High School
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