Tamia McDonald
Dallas,TX
Summary
Dynamic Billing Customer Service Representative with Alorica, adept at resolving billing discrepancies and enhancing customer understanding of policies. Leveraging strong verbal communication and attention to detail, I successfully improved customer satisfaction through effective account management and payment processing support. Committed to delivering exceptional service and fostering positive client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Billing Customer Service Representative
Alorica
Remote
11.2022 - 02.2026
- Assisted customers with billing inquiries and account adjustments.
- Resolved discrepancies in billing statements through detailed investigation.
- Provided support for payment processing and account management systems.
- Educated customers on billing policies and procedures to enhance understanding.
Education
Cosmetology
Ogle School
TXNo Degree - Criminal Justice
Mississippi Gulf Coast Community College
Perkinston, MSHigh School Diploma -
Moss Point High School
Moss Point, MSSkills
- Verbal Communications
- Active Listening
- Data Entry (software)
- Time Management
- Attention to detail
Certification
- OSHA
- Forklift Operator Card
Timeline
Billing Customer Service Representative
Alorica
11.2022 - 02.2026
Cosmetology
Ogle School
No Degree - Criminal Justice
Mississippi Gulf Coast Community College
High School Diploma -
Moss Point High School