Tamia Rogers

• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Processed customer orders accurately and efficiently.
• Maintained an organized system for tracking customer interactions and feedback.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.

• Answered customer inquiries and provided accurate information regarding products and services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Worked as a nightshift QA

• Ensured proper PPE usage, area cleanliness, and product quality

• Established metrics and tracked trends within QA process over time.

• Collaborated with cross-functional teams to ensure product quality and compliance with

regulatory standards.

• Trained junior QA analysts on best practices when conducting tests on products and

services.

• Assisted in developing strategies for improving efficiency of overall QA process.