Tamia Smiley
Homestead,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Florida Autism Center
Tampa, FL
07.2021 - 02.2022
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Cashier/Guest Service Representative
Target
Coral Gables, FL
02.2020 - 06.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Customer Service Representative
Alorica
Cutler Bay, FL
06.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL08.2022
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL05.2020
High School Diploma -
Coral Reef Senior High School
Miami, FL05.2018
Skills
- Behavior Observation
- ABA Techniques
- Positive Interactions
- Multitasking
- Time management
- Organized
- Customer Assistance
- Payment Collection
- Note taking
Certification
- RBT - Registered Behavior Technician
- CPR
- CMAA
Timeline
Registered Behavior Technician
Florida Autism Center
07.2021 - 02.2022
Cashier/Guest Service Representative
Target
02.2020 - 06.2021
Customer Service Representative
Alorica
06.2019 - 02.2020
Bachelor of Arts - Sociology
University of South Florida
Associate of Arts - Pre-Nursing
Miami Dade College
High School Diploma -
Coral Reef Senior High School
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