Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Generic

JaQuetta Capri Copeland

SPOTSYLVANIA,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

27
27
years of professional experience
1
1
Certification

Work History

President & Personal Image Consultant

Giraffenessence Inc
01.2002 - Current
  • Evaluate, upgrade, and enhance client appearances by providing hairstyle, makeup, and apparel makeovers
  • Consult with clients to assist them with achieving their beautification and cosmetic goals
  • Provide holistic and herbal healing practices and services to improve customer wellbeing
  • Develop, marketing strategies and distribute various products, to include ointments and bath products
  • Regularly provide Hydrotherapy which uses heated herbs and water to treat a variety of symptoms throughout the client’s body
  • Treatments target injuries and diseases for several conditions and symptoms
  • Provide sexual health remediation services and advice
  • Provide mortuary/desairology services.

Customer Service & Data Entry

Wk, DialAmerica
01.1999 - 01.2001
  • Marketed experience with data entry and fulfillment operations for the healthcare industry
  • Guided projects and maximized the impact of customer bottom lines
  • Pre-enrolled packet assemblies and shipping and removed customers from mailing and calling lists
  • Developed member identifications and brokered certifications and credentialing
  • Provided outreach and enrollment processing.

Patient Care Technician & Phlebotomist, • Patient Care Technician

Strong Memorial Hospital
01.1998 - 01.2000
  • Experiences included report development, surrounding patient health monitoring, and preparing patients for internal movement under the supervision of a registered nurse and nursing team
  • Required to acquire and record vital signs, collected blood, urine, and stool samples, and delivered them to the lab
  • Checked vital signs to include temperatures, pulses, and blood pressure
  • Moved patients around the hospital when needed
  • Conducted medical tests and recorded results, served meals to patients, and monitored their food and beverage intake
  • Reported changes in patient's condition to the nurse or medical team
  • Escorted patients for x-rays and when getting discharged from the hospital
  • Helped patients with exercise and mobility, such as getting out of bed and to the bathroom
  • Made sure that patients felt comfortable and nurtured within the health care setting and communicated changes in the patient's medical condition and potential issues to the nurse
  • Phlebotomist: Collected blood from patients and prepared the samples for testing
  • Explained blood- drawing procedures to patients when necessary
  • Know the differences in blood test types and am aware of how medications and diet impact blood samples
  • Took blood pressure, pulse, and respiration readings and applied bandages after blood was drawn
  • Tasks also included sending blood, urine, or fecal samples to the lab for testing and sterilized equipment, cleaned workspaces and updated patient medical records.

Customer Service

ADT Security Services
01.1997 - 01.1998
  • Dispatch
  • Answered incoming calls about ADT products and services with existing customers
  • Retained ADT customers by problem solving, deescalating customer issues, and resolving account issues
  • Assisted customers during stressful situations
  • Tasked to be the first line of defense in safeguarding the lives and property of customers
  • Responsible for handling alarm signals, customer inquiries, and provided technical and field support to both internal and external customers
  • Also provided efficient solutions, with the goal to have one time resolution for every caller.

Education

Alabama Board of Cosmetology
Phenix City, AL
2010

Continental School of Beauty
Rochester, NY
2005

Elementary Education

SUNY Oswego
Oswego, NY
1997

Home Health Aid -

CareGivers Inc
Rochester, NY
1994

Skills

  • Administrative:
  • Google Suites experience, to include Word, PDF, Excel, PowerPoint, Google Meets
  • And Outlook
  • Technical: Patient care experience and maintained all patient logs, labelled, logged, and shipped
  • Patient specimens to hospital laboratories, entered physician lab orders, patient health record review
  • And verification, medical supply procurement and management and office logistics
  • Customer Service:
  • Ensured patient comfort and identity, provided procedure overviews, ensured
  • Patient safety and when necessary accompanied patients to recovery units Provided daily care and
  • Provided emotional support for patients and their families
  • Data Entry
  • Corporate Policies
  • Account Management
  • Issue Resolution
  • Data Management
  • Information Updates
  • Cash Handling
  • Research
  • Troubleshooting
  • Telephone Etiquette
  • Customer Needs Assessment
  • Adaptability
  • Conflict Resolution
  • Problem Solving
  • Time Management
  • Technical Support
  • Customer Retention
  • Escalation Management
  • Performance Metrics
  • Complaint Handling
  • Critical Thinking
  • Payment Processing
  • Computer Literacy

Certification

CPR, 2018 Yoni Steam Practitioner, 2018 Cosmetology Instructors, 2019

Affiliations

Alpha Kappa Alpha Inc., 1996

Additional Information

  • AWARDS , Spoken Word Award, After 5 Entertainment, 2014

Timeline

President & Personal Image Consultant

Giraffenessence Inc
01.2002 - Current

Customer Service & Data Entry

Wk, DialAmerica
01.1999 - 01.2001

Patient Care Technician & Phlebotomist, • Patient Care Technician

Strong Memorial Hospital
01.1998 - 01.2000

Customer Service

ADT Security Services
01.1997 - 01.1998

Alabama Board of Cosmetology

Continental School of Beauty

Elementary Education

SUNY Oswego

Home Health Aid -

CareGivers Inc

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JaQuetta Capri Copeland