Tamia Troublefield
Medical Billing Specialist & Receptionist
Cary,NC
Summary
Detail-oriented professional with a focus on deadlines and the assurance that all medical office duties are handled efficiently and without errors. Confident Medical biller & receptionist knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
2
2
Certifications
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Medical Billing Specialist
Anchored health care solutions
Goldsboro, NC
03.2018 - Current
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Evaluated patients' financial status and established appropriate payment plans.
- Accurately posted hospital visits, payments and surgeries for 30 carriers.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Identified and resolved patient billing and payment issues.
- Determined prior authorizations for medication and outpatient procedures.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely evaluated and verified benefits and eligibility.
Customer Support Specialist
Wayfair
Goldsboro, NC
08.2017 - 01.2019
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected vital information to support company and associates through interviews and data analysis.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with deadlines.
Barista Shift Lead
Snow biz
Goldsboro, NC
03.2014 - 09.2017
- Introduced shaved ice rewards program and effectively managed employee mistakes to decrease overall waste by 50%.
- Acted as first method of contact for clientele & aided in food production and sales.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created new recipes, outlined steps and training staff on correct preparation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
Education
Associate in Human Services - Human Services
Wayne Community College
Goldsboro, NC 01.2018 - Current
No Degree - Medical Billing & Coding Graduate
Fast Track Career Prep
Wilson, NC 03.2020 - 06.2020
Skills
Medical office administration
Typing 75 wpm
Patient Scheduling
Electronic Medical Records
Patient account analysis
Account management
Medical terminology expert
Certification
CPR Certification
Additional Information
- Authorized to work in the US for any employer
Won $1000 Scholarship in Fundraising Campaign
Participated in "Teens for Jeans" campaign to provide clothing to people in homeless shelters through a campaign directed by dosomething.org. I've collected and organized over 3,000 pieces of clothing from my school and community. Helping over 500 less fortunate teens with my humanitarian efforts!
Timeline
No Degree - Medical Billing & Coding Graduate
Fast Track Career Prep
03.2020 - 06.2020
Medical Billing Specialist
Anchored health care solutions
03.2018 - Current
Associate in Human Services - Human Services
Wayne Community College
01.2018 - Current
Customer Support Specialist
Wayfair
08.2017 - 01.2019
Barista Shift Lead
Snow biz
03.2014 - 09.2017