Tamia Celia Charihoro
17050 Zimuto Road, Zengeza 4, Chitungwiza
Summary
Resourceful and customer-focused professional with experience delivering high-quality front-line service, managing reception operations and supporting administrative and logistical functions in fast-paced environments. Currently a Relief Customer Experience Officer at OK Zimbabwe, with strong skills in client engagement, cross-departmental coordination and operational support. Proven ability to manage multiple communication channels, coordinate meetings and maintain organized, welcoming reception areas. Committed to professionalism, discretion and efficient service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relief Customer Experience Officer
OK Zimbabwe Limited
02.2025 - Current
- Serve as the first point of contact for walk-in customers and corporate visitors, ensuring a courteous and service focused reception experience.
- Manage front desk operations and maintain a professional, clean and organized reception area.
- Respond to customer queries across phone, WhatsApp and in person, escalating complex issues to appropriate departments.
- Schedule internal meetings, manage calendar bookings, and support basic meeting logistics.
- Manage team calendars for departmental activities, internal coordination and meetings, scheduling appointments, confirming availability and adjusting bookings as needed to ensure smooth operations.
- Maintain front-office stock records, assist with requisitions and liaise with procurement for supply needs.
- Track requisitions for stationery and customer-facing materials, confirming receipt of goods and communicate with suppliers.
- Maintain logs for customer issues and branch level service metrics to inform reporting and improvements.
Management Graduate Trainee- Sales and Operations
OK Zimbabwe Limited
02.2024 - 01.2025
- Delivered high quality, face to face customer service by responding promptly to enquiries and resolving escalated issues, ensuring a professional and positive experience.
- Supported administrative processes by coordinating receiving and dispatch activities, verifying stock and documentation accuracy for smooth operational flow.
- Conducted inventory audits and maintained accurate stock records, identifying and resolving discrepancies to support efficient resource management.
- Assisted with procurement and document processing, ensuring compliance with company policies and cost control measures.
- Collaborated with multiple departments, coordinating workflows between sales, warehouse and office teams to improve overall operational efficiency.
- Prepared and compiled departmental reports to inform management decision-making and participated actively in internal reviews and project support.
- Demonstrated strong organizational and multitasking abilities by balancing operational demands with customer service and administrative tasks.
Front Desk and Marketing Intern
OK Zimbabwe Limited
08.2021 - 08.2022
- Provided frontline support by welcoming visitors and managing enquiries, ensuring a professional and courteous reception experience.
- Assisted the marketing team with administrative duties, including organizing campaign materials and coordinating communications.
- Managed the WhatsApp chatbot throughout the OK Grand Challenge 2022, ensuring timely responses and effective customer engagement.
- Supported event coordination for in-store promotions, handling logistics and participant communication to ensure smooth execution.
- Responded to customer queries via digital platforms, providing timely and accurate information to enhance awareness and satisfaction.
- Maintained accurate records and assisted in updating online and physical marketing collateral to ensure consistent messaging.
Education
BSC(Hons) Degree - International Marketing
Chinhoyi University of Technology
01.2023
Advanced Level - undefined
Seke One High School
01.2018
Ordinary Level - undefined
Zengeza One High School
01.2016
Skills
- Customer Service Management
- Front Desk Management
- Strong Interpersonal Skills
- Administration
- Calendar and Meeting Scheduling
- Document Handling and Filing Systems
- Microsoft Office and Google Workspace
- Multitasking
- Time Management
- Team Collaboration
LNGG
English (Fluent)
Shona (Native)
Certification
- Customer Service Skills, Alison - June 2025
- Fundamentals of Digital Marketing, Google Digital Garage - Ongoing
References
Available Upon Request
Timeline
Relief Customer Experience Officer
OK Zimbabwe Limited
02.2025 - Current
Management Graduate Trainee- Sales and Operations
OK Zimbabwe Limited
02.2024 - 01.2025
Front Desk and Marketing Intern
OK Zimbabwe Limited
08.2021 - 08.2022
Advanced Level - undefined
Seke One High School
Ordinary Level - undefined
Zengeza One High School
BSC(Hons) Degree - International Marketing
Chinhoyi University of Technology
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