TAMIAH M. MASSIAH
Philadelphia,PA
Summary
To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CONCIERGE REPRESENTATIVE
Chase Sapphire Lounge
Philadelphia, PA
12.2024 - Current
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
CUSTOMER SERVICE AGENT
Piedmont/ American Airlines
Philadelphia, PA
08.2022 - 04.2023
- Gate - verifying flight crew, assigning seats for passengers, Search in Canadian aircrafts, making flight announcements
- Lobby - guarding passengers on terminal shuttle buses
- POC - rebooking passengers who missed, canceled or delayed flights
CUSTOMER SERVICE AGENT
World Wide Flight Services / Frontier
Philadelphia, PA
08.2021 - 11.2021
- Provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight checkins, and print tickets using a point-of-sale system
CASHIER
Walmart
Philadelphia, PA
11.2018 - 02.2019
- Scans items, provides change, balances drawer, and processes card transactions
HOUSEKEEPER
Immaculate Mary Home
Philadelphia, PA
03.2018 - 06.2018
- Dusting, cleaning and sanitizing toilets, showers and sinks
- Making beds and changing linens
- Vacuuming and cleaning carpets
CUSTOMER SERVICE
Primark
Willow Grove, PA
11.2017 - 02.2018
- Return or exchange customer items, answer problems, questions and concerns, greet with a smile
CALL CENTER REPRESENTATIVE
Domestic Care Carpet
Philadelphia, PA
10.2015 - 09.2017
- Scheduled appointments for carpet installation for commercial businesses such as, Hotels, Schools, and Management companies
Education
Vocational/Technical Certificate - LPN
Prism Career Institute
08.2024
High school graduate or equivalency certificate (GED) -
Excel South Academy
06.2016
Skills
- Proficient in Microsoft Office
- Word
- Excel
- Communication
- Cash Handling
- Customer Service
Certification
CPR Certified, American Heart Association, 06/01/23
Timeline
CONCIERGE REPRESENTATIVE
Chase Sapphire Lounge
12.2024 - Current
CUSTOMER SERVICE AGENT
Piedmont/ American Airlines
08.2022 - 04.2023
CUSTOMER SERVICE AGENT
World Wide Flight Services / Frontier
08.2021 - 11.2021
CASHIER
Walmart
11.2018 - 02.2019
HOUSEKEEPER
Immaculate Mary Home
03.2018 - 06.2018
CUSTOMER SERVICE
Primark
11.2017 - 02.2018
CALL CENTER REPRESENTATIVE
Domestic Care Carpet
10.2015 - 09.2017
Vocational/Technical Certificate - LPN
Prism Career Institute
High school graduate or equivalency certificate (GED) -
Excel South Academy