Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiarah Johnson

Dania Beach,FL

Summary

Driven and cooperative individual with deep love for working with people, bringing wealth of patience, empathy, and persuasive communication to any interaction. Demonstrates generosity and collaboration in providing high-quality service, ensuring each guest's needs are met with care and efficiency. Adept at navigating complex customer interactions, utilizing extensive knowledge of local amenities and services to deliver tailored recommendations and solutions. Combines exceptional interpersonal skills with proactive approach to problem-solving, fostering positive and memorable experiences for all clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Concierge Representative

First Service Residential
07.2021 - Current
  • Perform notarization of legal documents, including affidavits, deeds, contracts, and powers of attorney.
  • Maintain files and filing, keeping sensitive information confidential.
  • Compile and enter data into various databases to ensure accuracy and completeness.
  • Maintaining knowledge of the property's requirements.
  • Utilize problem-solving skills to identify solutions for various issues related to concierge duties.
  • Managed approximately over 50 incoming calls, emails and faxes per day from customers.
  • Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner.
  • Communicating with residents to ensure they adhere to the rules and guidelines.
  • Assist in training new employees.
  • Assist in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Performing day-to-day tasks such as email acknowledgment, file management, and record-keeping.

Area Specialist

First Service Residential
02.2019 - 07.2021
  • Represent First Service Residential at up to 30 diverse properties.
  • Assist with training the company's new employees.
  • Maintain excellent knowledge of each property's emergency response, electronic security control systems, logs, records and building regulations.
  • Respond to emergency situations in a timely and efficient manner as well as report all complaints/issues to my coordinator.
  • Multi-tasking, anticipating problems to find quick solutions.
  • Developed and maintained strong relationships with internal and external personal to ensure customer satisfaction.
  • Maintained up-to-date records of all operational activities in assigned regions including sales figures and customer feedback.
  • Analyzed customer feedback and developed action plans to improve product quality and service delivery standards.

Financial Aid Student Assistant

St. Thomas University
09.2016 - 01.2018
  • Assisting Scholarship Coordinator with scholarship workshops.
  • Accommodate all international students.
  • Conducted research on state and federal programs to determine eligibility for students.
  • Analyzed trends in student enrollment patterns when preparing budgets.
  • Processed loan requests, awards, adjustments, refunds, and other transactions related to financial aid.
  • assisting in providing financial aid counseling to students and their families, ensuring accurate information was communicated.
  • Demonstrated excellent customer service skills while assisting students with completing applications and forms.
  • Sending Scholarship award notices to recipients, and assisting students on any Financial Aid questions.
  • Provided support during peak times such as registration periods or special events.
  • Conducted research on state and federal programs to determine eligibility for students.

Education

Some College (No Degree) - Biology & Health Science

St. Thomas University
Miami, FL

High School Diploma -

Miramar Highschool
Miramar, FL
06.2016

Skills

    Florida Notary Public

    Computer Proficient

    Excellent Organizational Skills

    Attention to Detail

    Community Relations

    Telephone Etiquette

    Bookkeeping

    Document Management

    Data entry

    Project Coordination

    Website Builder

    Google Suite

    Microsoft Suite

    Adobe Creative Suite

    Spanish: Oral and written comprehension

Certification

Licensed Community Association Manager (CAM) State of Florida License No. CAM 63585


Notary Public State of Florida Commission# HH253018

Timeline

Concierge Representative

First Service Residential
07.2021 - Current

Area Specialist

First Service Residential
02.2019 - 07.2021

Financial Aid Student Assistant

St. Thomas University
09.2016 - 01.2018

Some College (No Degree) - Biology & Health Science

St. Thomas University

High School Diploma -

Miramar Highschool

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Tiarah Johnson