Taylor Mills
Middleburg,FL
Summary
Motivated Member Service Representative with full experience in customer service, front counter operations, drive-thru transactions, dispatch coverage, and new service. Delivered impactful results through effective time management, strong communication, and problem-solving skills. Committed to continuous learning and team success while maintaining high personal standards.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Clay Electric Cooperative
Palatka, Florida
08.2023 - Current
- Fully trained in New Service and familiar with daily duties done by the engineers and warehouse
- Can successfully train any member service representative position
- Fixed system issues and manually exchanged or input transformers and meters.
- Managed flow of orders and new connections from start to completion, ensuring timely service delivery.
- Can successfully create easements when properties and new connects are in need
- Provided reliable customer service at front counter and drive-thru, assisting members with billing, payments, account maintenance, and service requests effectively.
- Successfully cover dispatch responsibilities during employee absences, coordinating service requests and serviceman operations.
- Process service transfers, reconnects, disconnects, affidavits, agency vouchers, and service orders accurately and efficiently.
- Assist members with SmartHub registration, account access, and any problems they may have.
- Successfully managed cash transactions and maintained accurate cash sheet records.
- Collaborated with multiple departments to resolve customer issues, enhancing overall member experience.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA12-2026
Associate of Science - Associate in Science Degree Accounting Technology
St Johns River State College
Orange Park, FL12-2026
Accounting Technology Manegement Certification - St Johns River State College
St Johns River State College
Orange Park, FL12-2026
Bachelor of Science - Bachelor Applied Science Organizational Management
St Johns River State College
Orange Park07-2026
Accounting Technology Operations Certification -
St Johns River State College
Orange Park, FL06-2026
Accounting Technology Specialist Certification -
St Johns River State College
Orange Park, FL06-2026
Business Management C.C.C Certification -
St Johns River State College
Orange Park, FL06-2026
Business Specialist C.C.C Certification -
St Johns River State College
Orange Park, FL06-2026
Business Operations C.C.C Certification -
St Johns River State College
Orange Park, FL06-2026
Associate of Arts -
St Johns River State College
Orange Park08-2024
Skills
- Microsoft Excel Certified
- QuickBooks Certified
- Florida Notary Public
- LinkedIn Leadership completion Certificate through CEC
- PMP project management courses completed
- Time Management
- Communication
- Fast Learning
- Adaptability
- Customer service
- Problem-solving abilities
Timeline
Member Service Representative
Clay Electric Cooperative
08.2023 - Current
MBA - Business Administration
Liberty University
Associate of Science - Associate in Science Degree Accounting Technology
St Johns River State College
Accounting Technology Manegement Certification - St Johns River State College
St Johns River State College
Bachelor of Science - Bachelor Applied Science Organizational Management
St Johns River State College
Accounting Technology Operations Certification -
St Johns River State College
Accounting Technology Specialist Certification -
St Johns River State College
Business Management C.C.C Certification -
St Johns River State College
Business Specialist C.C.C Certification -
St Johns River State College
Business Operations C.C.C Certification -
St Johns River State College
Associate of Arts -
St Johns River State College