Julian Bowers
Atlanta,Georgia
Summary
Detail-oriented and growth minded professional with experience in delivering exceptional service and creating memorable customer experiences. Seeking an opportunity to contribute my skills in a dynamic hospitality or customer-focused environment. Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
United Healthcare
Atlanta GA
08.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients and healthcare providers to ensure clarity and satisfaction.
- Maintained accurate patient records using electronic health record systems for compliance and data integrity.
- Oversaw daily operations, ensuring adherence to policies while fostering a supportive team environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Membership Sales Coordinator
X3 Sports Gym
Atlanta, GA
06.2025 - Current
- Responsible for Client Leads and Outreach pursuant of retention
- Tasked with maintaining sales metrics and goals
- Worked in tandem with corporate marketing teams to implement promotions and strategies
- Managed regional social media exposure and growth with in-house curation and distribution.
- Managed onboarding process for new members, ensuring seamless integration into gym community.
Contract Marketing Coordinator and Social Media Curator
Renegade Roots Muay Thai Gym
Atlanta, GA
01.2025 - 06.2025
- Responsible for customer acquisitions, inquiries and retainment
- In charge of outward customer leads and integration into membership.
- Responsible for cultivating creative marketing leads to entice new clientele
- Led cohesive team sessions to expand social media outreach and brand recognition
- Trained in and responsible for maintaining CRM systems and procedures such as Wodify.
Customer Support Representative
Clark Atlanta University Housing Office
Atlanta, GA
01.2022 - 01.2024
- Provided high-quality customer service by addressing resident concerns with professionalism, empathy, and efficiency
- Responded to support calls regarding housing, maintenance, and financial aid, providing accurate information and assistance
- Coordinated with maintenance and housing staff to address and fulfill resident requests efficiently
- Developed creative solutions to address resident challenges related to overcrowding and limited funding
Supervisory Resident Assistant
Clark Atlanta University
Atlanta, GA
01.2022 - 01.2024
- Acted as a liaison between residents and administration, facilitating communication and resolving diagnostic, maintenance, and facilities issues promptly
- Organized and led community outreach programs, including shoe drives, marketing initiatives, and professional dress seminars, to enhance residents' personal and professional development
Social Media Writer & Correspondent
Parkrow Media Group
Remote
01.2019 - 01.2021
- Collected and analyzed data from multiple sources, ensuring accuracy and reliability, and utilizing technical expertise and tools to uncover valuable insights, statistics, and trends
- Engaged with local businesses to track sales trends, gather feedback, and enhance client relationships, driving improvements in local marketing strategies
Partner & Cultivator
Otter Farms
Chicago, IL
06.2020 - 08.2020
- Conducted local market research by collaborating with culinary businesses to assess agricultural consumption and identify trends
- Gained experience in local market outreach and brand building, enhancing visibility and fostering relationships with stakeholders
Line Cook
First Watch
Atlanta, GA
12.2024 - 05.2025
- Adapted to high-pressure environments during peak dining hours while maintaining quality and presentation
- Prepared and cooked menu items to restaurant standards while maintaining efficiency in a fast-paced kitchen
- Ensured food safety and sanitation by keeping workstations clean and following proper handling procedures
- Collaborated with kitchen staff to fulfill orders accurately and maintain smooth kitchen operations
Education
B.A. - Mass Media Arts
Clark Atlanta University
12.2026
Associates - Film and Media
Georgia State University
12.2026
Skills
- Customer Service
- Social Media Marketing
- Project Management
- Sales presentations
- Sales strategy development
- Budget Planning
- Sales Tactics and integration
- Microsoft Suite
- Microsoft Excel Certified
- Microsoft PowerPoint
- Adobe
- Calendar Management
- Professional & Journalistic Writing
- CRM Integration Systems
- Wodify
- HIPAA compliance
- Preparing charts
- Medical records maintenance
Timeline
Patient Service Representative
United Healthcare
08.2025 - Current
Membership Sales Coordinator
X3 Sports Gym
06.2025 - Current
Contract Marketing Coordinator and Social Media Curator
Renegade Roots Muay Thai Gym
01.2025 - 06.2025
Line Cook
First Watch
12.2024 - 05.2025
Customer Support Representative
Clark Atlanta University Housing Office
01.2022 - 01.2024
Supervisory Resident Assistant
Clark Atlanta University
01.2022 - 01.2024
Partner & Cultivator
Otter Farms
06.2020 - 08.2020
Social Media Writer & Correspondent
Parkrow Media Group
01.2019 - 01.2021
Associates - Film and Media
Georgia State University
B.A. - Mass Media Arts
Clark Atlanta University