Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamiaya Dawson

Monee,IL

Summary

Hardworking employee enthusiastic about learning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Amazon
08.2020 - Current
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.

Customer Service Consultant

FedEx Office
08.2022 - 10.2023
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Deli Associate /Sales Associate

Walmart
02.2019 - 07.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Customer Service Representative

Home Depot
05.2013 - 02.2019
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Dental Assisting

Northwestern College
Oak Lawn, IL
09.2024

High School Diploma -

Thornton Fractional North High School
Calumet City, IL
05.2013

Skills

  • Dispatch Communication
  • Customer Relations
  • Route Planning
  • Teamwork and Collaboration
  • Payment Processing
  • Retail store support
  • Billing Adjustments and Refunds
  • Understanding Customer Needs
  • Conflict Resolution
  • Active Listening
  • Calm Under Pressure
  • Order and Refund Processing

Timeline

Customer Service Consultant

FedEx Office
08.2022 - 10.2023

Delivery Driver

Amazon
08.2020 - Current

Deli Associate /Sales Associate

Walmart
02.2019 - 07.2020

Customer Service Representative

Home Depot
05.2013 - 02.2019

Dental Assisting

Northwestern College

High School Diploma -

Thornton Fractional North High School

Similar Profiles

CREATE PROFILE
Tamiaya Dawson