Tamica Davis
Merrillville,IN
Summary
Dynamic healthcare leader with a proven track record in leadership, excelling in quality assurance and clinical decision-making. Enhanced employee engagement by over 30% through strategic staffing and patient care initiatives, driving clinical excellence and fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Director of Medical Surgical Services
Northwest Health
Valparaiso, IN
01.2024 - Current
- Responsible for the nursing oversight and operations of the Medical-Surgical, Orthopedics, Oncology and Progressive Care Unit for a total of 124 beds
- Accountable for proactively coordinating the activities of admission, discharge and transfer of patients thereby supporting throughput in the facility
- Plan, promote, and conduct quality monitoring and enhancement activities; actively involved in advancing clinical outcomes and quality improvements and collaboratively creates effective and ongoing programs to monitor, evaluate, and improve the quality of care and services
- Oversee departmental staffing to maintain productivity over 105% daily
- Participate in the hospital throughput committee to reduce patient length of stay by effectively escalating barriers to appropriate personnel
- Monitor clinical quality initiatives to maintain hospital Leap Frog B rating
- Develop and implement new policies and procedures when necessary
- Review and revise existing policies to meet Joint Commission standards
- Monitor leader rounding for 100% daily to increase patient satisfaction ratings
- Serve as a resource for all staff and able to apply competent knowledge and skills to achieve quality outcomes
Emergency Department Registered Nurse
Methodist Hospitals
Merrillville, IN
10.2021 - 10.2024
- Performed assigned duties and carried out orders delegated by physicians and physician assistants
- Maintain patient confidentiality and integrity
- Adhere to departmental policies and procedures
- Ensure all quality and infection control measures are followed in day to day operations
- Practice safe medication administration, provide patient and family education on all diagnosis in an effort to prevent re-admission
Patient Care Manager
Northwest Health
Valparaiso, IN
01.2023 - 01.2024
- 2024 Clinical Leader of the Year
- Increased previous year's Press Ganey Employee Engagement results by over 30%
- Manage day-to day operations of a 30-bed Progressive Care Unit including supervision, training and development and mentorship of an interdisciplinary team
- Collaborate with multiple leadership teams and different service lines in order to implement and evaluate programs and services
- Maintain open and professional team relationships to quickly identify and resolve issues
- Assess team members' strengths and delegate tasks based upon expertise and knowledge, which improves workflows
- Collaborate with staff to maximize patient satisfaction, streamline procedures and improve bottom-line profitability
- Performed annual employee performance evaluations
Patient Care Manager
University of Chicago Ingalls
Harvey, IL
04.2020 - 09.2021
- Recognized as a leader and promoted during a pandemic
- Managed 2-3 units with approximately 40-60 staff members
- Managed a transitional COVID-19 unit during the pandemic, training staff according to current CDC standards and recommendations
- Served as chair of fiscal year 2021 falls committee, decreasing falls by 5% for the fiscal year
- Monitored the quality of nursing care delivered by reviewing documentation, meeting with patients and/or families, and investigating all practice concerns
- Assured that nursing policies, procedures and operating practices are in compliance with standards set by external regulatory and accrediting agencies
- Oversaw all nursing care under my leadership
- Applied advanced knowledge with respect to clinical matters, serving as a role model and resource, including performing direct patient care as necessary
- Responsible for aggressively addressing and acting on adverse events and action thresholds
- Collaborated with other nursing and hospital leaders to promote professional development of nursing staff
- Maintained departmental budget parameters by monitoring charges and supply usage of the units
Assistant Patient Care Manager
University of Chicago Ingalls
Harvey, IL
05.2019 - 04.2020
- Managed day-to-day clinical operations, staffing and quality management
- Supervised 2 units with approximately 30-40 staff members
- Worked with an interdisciplinary team to achieve optimal patient care during and post hospitalization
- Investigated and resolved patient/family member concerns/complaints
- Initiated the process to improve staffing effectiveness and served in a leadership role to build strong relationships with individuals and system leaders
- Provided 'hands-on' care as needed; serve as resource for troubleshooting clinical issues
- Ensured effective beds utilization; determine staffing needs based on acuity levels, census and resources
- Responded to codes and emergencies; broad knowledge of emergency disaster plans and crisis management
- Investigated and filed reports on incidents and accidents; implemented initiatives to ensure patient safety
Emergency Room Charge Nurse
Franciscan Health
Munster, IN
10.2017 - 05.2019
Emergency Room Staff Nurse
Franciscan Health
Chicago Heights, IL
12.2013 - 10.2017
Medical Surgical/Ortho Staff Nurse
Franciscan Health
Chicago Heights, IL
05.2013 - 12.2013
Education
Doctorate - Nursing
Chamberlain University
Downers Grove, IL06-2026
Master of Science - Nursing
Chamberlain University
Downers Grove, IL06.2021
Bachelor of Science - Nursing
Governors State University
University Park, IL05.2018
Associate of Science - Nursing
University of St. Francis
Crown Point, IN12.2012
Skills
- Effective Clinical Decision-Making
- Patient Care Strategies
- Healthcare Advocacy
- Experience with EPIC Systems
- Proficient IV Start Techniques
- Health Education Facilitation
- Conflict Management Expertise
- Employee Development Coaching
- Analytical Decision-Making
- Effective Response to New Challenges
- Proven Team Leadership Skills
- Workforce Scheduling
- Recruitment Expertise
- Staff Performance Review
- Quality Assurance Expertise
- Talent Retention Initiatives
Timeline
Director of Medical Surgical Services
Northwest Health
01.2024 - Current
Patient Care Manager
Northwest Health
01.2023 - 01.2024
Emergency Department Registered Nurse
Methodist Hospitals
10.2021 - 10.2024
Patient Care Manager
University of Chicago Ingalls
04.2020 - 09.2021
Assistant Patient Care Manager
University of Chicago Ingalls
05.2019 - 04.2020
Emergency Room Charge Nurse
Franciscan Health
10.2017 - 05.2019
Emergency Room Staff Nurse
Franciscan Health
12.2013 - 10.2017
Medical Surgical/Ortho Staff Nurse
Franciscan Health
05.2013 - 12.2013
Doctorate - Nursing
Chamberlain University
Master of Science - Nursing
Chamberlain University
Bachelor of Science - Nursing
Governors State University
Associate of Science - Nursing
University of St. Francis
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