Tamica Eady

• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cross-trained and provided backup support for organizational leadership.
• Managed timely and effective to make sure all transportation needs are set in place.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Updated account information to maintain customer records.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Upbeat Case Specialist with outstanding communication and problem solving skills also utilizing her strong interpersonal and multitasking abilities. With diversified clinical and customer service expertise, and ability to work under pressure with considerable analysis and time management skills.

• Investigated and resolved customer inquiries and complaints quickly.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.