Tamica Harris
Hazelwood,MO
Summary
Professional with experience in planning and implementing recreational activities, fostering positive behavior through modeling and reinforcement techniques. Skilled in facilitating social interactions among participants, monitoring behaviors, and documenting observations to ensure effective communication with supervisors. Proficient in assisting clients with personal hygiene and rehabilitative exercises, while administering medications under the supervision of licensed professionals. Demonstrated ability to recognize signs of abuse or neglect, performing vital sign assessments and reporting findings to medical staff as necessary.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
MO Mentor
St.Louis , Missouri
04.2024 - Current
- Assisted in planning and implementing recreational activities for participants.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted clients with maintaining good personal hygiene.
CNA
Private Home Care Services
Olivette, Missouri
10.2023 - 03.2024
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Administered medications under supervision of a licensed nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff.
Customer Service Representative
TTEC
Sherman Oaks, California
11.2021 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
CSR/Medical Data Entry Clerk
Robert Half
Creve Coeur, Missouri
05.2017 - 04.2020
- Handled customer inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Gathered feedback from customers regarding products and services.
- Followed up with customers to ensure their satisfaction.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Documented all conversations with customers in CRM software according to company standards.
Education
High School Diploma -
Normandy High School
St Louis, MO04-1999
Skills
- Behavior management
- Medication administration
- Personal hygiene assistance
- Crisis intervention
- Documenting observations
- Vital signs monitoring
- Customer service
- Team collaboration
- Data entry
- Recreational activity planning
- Conflict resolution
- Support plan management
- Behavior redirection
- Medical office administration
Timeline
Direct Support Professional
MO Mentor
04.2024 - Current
CNA
Private Home Care Services
10.2023 - 03.2024
Customer Service Representative
TTEC
11.2021 - 08.2023
CSR/Medical Data Entry Clerk
Robert Half
05.2017 - 04.2020
High School Diploma -
Normandy High School